Cristina Minor
San Antonio,TX
Summary
Dynamic First Party Injury Adjuster at USAA with a proven track record in negotiating settlements and ensuring compliance with legal standards. Expert in assessing complex claims and maintaining meticulous documentation. Strong communicator and adept in technical skills like HTML and JavaScript, driving efficient claims processing and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
First Party Injury Adjuster
USAA
San Antonio, TX
01.2024 - Current
- Prepared detailed documentation outlining claim decisions, actions taken, and rationale for settlement amounts.
- Conducted research on legal precedents related to bodily injury claims handling.
- Participated in regular meetings with senior leadership to discuss progress towards departmental goals.
- Provided guidance and support to junior staff members when needed during difficult cases.
- Ensured compliance with state laws governing the handling of personal injury cases.
- Assessed medical records, witness statements, and police reports to evaluate liability.
- Maintained accurate records of all claim files, including documents related to claim resolution activities.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Auto Theft and Fire Adjuster
USAA
San Antonio , TX
10.2022 - 01.2024
- Assessed potential losses for insureds per applicable laws and regulations.
- Ensured strict compliance with regulatory requirements for claims handling.
- Reviewed property damage estimates for accuracy and completeness.
- Coordinated interdepartmental activities to streamline claims processing.
- Prepared detailed reports on complex claims investigations progress.
- Demonstrated strong communication skills while interacting with customers.
- Negotiated settlements with claimants, attorneys, and other involved parties.
- Maintained timely records of all claim-related activities.
Education
Bachelor of Arts - Graphic Design and Advertisement
Grand Canyon University
Phoenix, AZ05-2024
Associate of Arts - Advertising And Graphic Design
ITT Technical Institute
Tucson, AZ05-2016
Skills
- HTML coding
- JavaScript programming
- Web design
- CSS styling
- AutoCAD design
- Technical drawing
Accomplishments
- Selected to be a mentor in current position.
- Selected to help out other employees when workload was too much
- Was asked for advice on how the company could be for efficiently
Timeline
First Party Injury Adjuster
USAA
01.2024 - Current
Auto Theft and Fire Adjuster
USAA
10.2022 - 01.2024
Bachelor of Arts - Graphic Design and Advertisement
Grand Canyon University
Associate of Arts - Advertising And Graphic Design
ITT Technical Institute
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