Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Languages
Timeline
Generic

Cristina Moncivais

TX

Summary

To obtain a position where my experience will be put to use, getting work done in a timely manner and being a team player working with different people. Outgoing personality with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Branch Office Coordinator

Ageless Living Home Health Pediatric Nursing & Therapy
05.2023 - Current
  • Assigned to the branch and work on administrative duties under supervision of Branch Manager
  • Establish and maintain work relationship with Human Resources regarding onboarding concerns and progress
  • Provides support to branch staff and back office departments and acts as a point of contact for escalation of operational issues via email and telephone
  • Participate in testing and implementation of new processes, procedures and applications that impact branch operations
  • Build and push all disciplines provided by agency and achieve company KPI's and metrics
  • Review case loads with the Therapy and PDN team members / managers
  • Organize holiday parties, events, team building sessions, etc
  • Per company guidance and expectations
  • Perform and carry out New Hire Orientation for all clinicians per branch
  • Perform and carry out needed HR duties assigned by Director of Operations
  • Resolve disputes in a professional manner that exist on the training center level- including field staff, parents/patients, etc
  • Know the policies, procedures and good practices regarding the industry, the state licensing body and CHAP
  • Assist in making sure the company is and stays compliance
  • Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
  • Schedule patient visits and answer pre-visit questions and act as a patient advocate
  • Work with all care team members to ensure each patient receives the best service possible
  • Conduct all customer service calls indicated by Director of Branch Operations weekly
  • Notify Marketing Specialist weekly of all needed social media posts- Build and maintain relationships with all community resources in your region
  • Coordinate and plan a community event (back to school events, Holiday gatherings, career fairs, etc.)
  • Assist care team with setting goals for quality assurance and best practices
  • Ensure understand and adhere to all agency policies and procedures

Land Administrative Assistant

Lewis Energy Group
10.2021 - 04.2023
  • Company Overview: General Counsel
  • Provide administrative and event coordination support to the Executive Assistant
  • Acting as a first point of contact, dealing with correspondence and phone calls
  • Managing calendars and organizing meetings and appointments
  • Booking and arranging travel, transport, and accommodation
  • Typing, compiling, and preparing reports and correspondence
  • Managing databases and filing systems
  • Implementing and maintaining procedures/administrative systems
  • Liaising with team members, vendors, executive and senior administrative assistants to handle requests and queries from senior managers
  • Collating and filing expenses
  • Order office supplies and research new deals and suppliers
  • Provide general support to visitors
  • Update and maintain office policies and procedures
  • General Counsel

Administrative Assistant

Department of Family and Protective Services
08.2020 - 10.2021
  • Performs data entry into IMPACT and other electronic programs and systems
  • Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers
  • Prepare and maintain statistical reports, leave and personnel records, case control systems, case records and related files for the unit
  • Functions as the unit timekeeper and will process purchase orders as directed
  • Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents
  • Provides program and agency information and/or makes referrals to other community resources
  • Greets visitors, responds to general questions, and directs callers to proper location
  • Performs other duties as assigned and required to maintain unit operations
  • CWOP Assistance

Assistant Court Coordinator

Webb County Justice of the Peace Pct. 2, Pl 2
03.2015 - 12.2020
  • Answer telephone calls; provide clients with information related to cases
  • Correspond with clients regarding court hearings/motions/regular updates on civil cases
  • Prepare court dockets
  • Attend court hearings; take relevant notes
  • Process motions, make copies, and maintain related files
  • Create criminal warrants for officers
  • Input individual citations and send out warrants for nonpayment of citations
  • All other duties assigned by management

Secretary to Assistant Principals

Lyndon B. Johnson High School
08.2006 - 01.2014
  • Preparation of District Discipline Packets
  • Preparation of End of the Year reports in EDP and PEIMS, TYLER system
  • Arrange parent meetings, custodial/staff interviews
  • Responsible for ensuring textbook accountability and distribution
  • Submission of campus work orders, campus mapping, fire drill scheduling
  • Coordinating 504 meetings and updates
  • Issuing out keys at the beginning and at the end of the school year to all staff members
  • All other duties assigned by administration

Dental Assistant

Dr. V. H. Ruiz
05.2005 - 07.2006
  • Responsible for all customer service
  • Collection of fees, files and general revision and compiling of all documentation and paperwork
  • Assist in all other duties assigned

Education

High School Diploma -

United South High School
01.2004

Skills

  • Effective communicator
  • Team Player
  • Organizational Skills
  • Operation of office equipment
  • Microsoft Word 98-07
  • Excel
  • Raptor
  • Credit card Terminal
  • EDP
  • Tyler
  • PEIMS
  • Radio Codes & Signals
  • PA System
  • Fax/copy machine
  • Telephone answering
  • Filing
  • Scheduling and Planning
  • Office Administration
  • Human Resources
  • Excellent work ethic
  • Meeting Coordination
  • Customer Service
  • Strong team-builder
  • Attention to Detail
  • Customer Relationships
  • Friendly
  • Approachable
  • Goals and performance
  • Verbal/written communication
  • Proficient in MS Office
  • Interviewing and Hiring
  • Documentation
  • Public Speaking
  • Staff Training

Certification

  • Certified Level 1 - Justice of the Peace Court Clerk, 02/02/18
  • Certified Child Passenger Safety Technician (T789040), 04/02/19
  • Certified Notary, 132468275

References

  • Caitlin Hart, Land Analyst, (940) 867-9864
  • Judge Danny Dominguez, Justice of the Peace Pct. 2 Plc. 2, (956) 237-5696
  • Irene Antu, Court Coordinator/Realtor, (956) 295-1829
  • Maggie Martinez, Principal/LISD Board, (956) 740-2696
  • Ms. Yesenia Sandoval, Dean Principal, (956) 763-2578
  • Nancy Gordillo, Assistant Principal, (956) 701-7120
  • Daniela Flores, Area Manager, (956) 771-3597

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Branch Office Coordinator

Ageless Living Home Health Pediatric Nursing & Therapy
05.2023 - Current

Land Administrative Assistant

Lewis Energy Group
10.2021 - 04.2023

Administrative Assistant

Department of Family and Protective Services
08.2020 - 10.2021

Assistant Court Coordinator

Webb County Justice of the Peace Pct. 2, Pl 2
03.2015 - 12.2020

Secretary to Assistant Principals

Lyndon B. Johnson High School
08.2006 - 01.2014

Dental Assistant

Dr. V. H. Ruiz
05.2005 - 07.2006

High School Diploma -

United South High School

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Cristina Moncivais