Cristina Morales
Georgetown,TX
Summary
Dynamic Global Security Operations leader with extensive experience at Red Hat, Inc. Proven track record in business continuity planning and crisis management, successfully developing global programs that enhance safety and compliance. Fluent in Spanish, I excel in fostering collaboration and driving operational excellence across diverse teams.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Global Manager, Isaac (Global Security Operations Centers)
Red Hat, Inc.
Raleigh, NC
09.2019 - Current
- Assess and develop a three-year roadmap for Global Operations Centers, that includes hiring staff globally, creating and implementing global/regional process and procedures.
- Develop and implement a global business continuity plan, identify risk factors, develop a plan, and present to senior management.
- Develop and execute a Global Badge Program, Branding and Marketing Program, Education and Awareness Program and a Travel Security Program.
- Develop and consult security plans for all internal/external events, which include Executive members.
- Ensure all safety and compliance regulations are enforced globally, including SOX 404 and GDPR.
- Collaborated with Facilities and IT on emergency response and crisis incidents; developed safety plan for security wardens.
- Consult Facilities and IT on requirements needed to build a new GSOC for Brno, Prague, and Bangalore, India.
- Mentored staff in preparation for KPIs, QBRs, and global metrics to enhance reporting accuracy.
- Forecasted, accrued, and maintained SAS monthly and yearly fiduciary and P&L reports to ensure financial transparency.
Senior Manager, Global Safety and Security Operations
Palo Alto Networks
Santa Clara, CA
08.2015 - 04.2019
- Oversaw GSOC operations, managing personnel, conducting drills, maintaining documentation, and ensuring compliance with audits and alerts.
- Developed and implemented standard global SAS processes and procedures.
- Established global badge policy and procedures to ensure compliance with visitor NDA, data policy, and privacy standards for SAS personnel.
- Assessed and advanced planning for PAWN internal and external events, ensuring all safety measures were in place. In assessing each site, ensured building evacuation, medical assistance and collaboration with local Law Enforcement was in place. Created security plan for event, along with ensuring Executives were monitored through event.
- Collaborated with Facilities and IT Departments to build new GSOC for headquarters.
- Designed and implemented training program for security officers, receptionists, and GSOC staff to enhance operational readiness.
- Created employee education and awareness training program to ensure access to medical assistance during business trips, promote travel safety, and secure family insurance for personal travel.
- Developed an 'escort' program that provided security vehicle assistance for women traveling to high-risk areas like India.
- Created a 'Great Place to Work' environment by implementing a notary service, passport picture stations.
Senior Program Manager, Global Security Operations
Oracle
Redwood City, CA
06.2013 - 08.2015
- Identified, designed, built, and implemented GSOCs in the United States, United Kingdom, and Singapore.
- Created comprehensive processes, procedures, and mandatory training for GSOC personnel. Conducted audits and collected metrics to identify areas for improvement.
- Established partnerships with cross-functional teams to ensure GSOCs maintained global compliance, delivered exceptional service, and upheld security awareness.
- Identified discrepancies to maintain program compliance while introducing standardized tools and technology across all GSOCs.
- Led teams in GSOCs to develop and implement a cohesive brand and operational model across four distinct positions.
Senior Manager, Global Security Operations
SECURITAS, INC. @ ORACLE CORP
Redwood Shores, CA
08.2013 - 06.2015
- Identified, designed, built, and implemented GSOCs in the United States, Argentina, and India.
- Developed comprehensive processes, procedures, and mandatory training for GSOC personnel, conducting audits and collecting metrics to drive continuous improvement.
- Assessed potential sites for GSOC implementation and collaborated with Crisis Management team to establish global GSOCs.
- Identified compliance discrepancies and standardized tools and technology across all GSOCs to enhance program adherence to company standards.
Manager, Worldwide Global Programs
NETAPP, INC
Sunnyvale, CA
05.2007 - 08.2013
- Facilitated establishment of Security Operations Centers in Sunnyvale and RTP, enhancing security operations.
- Developed and implemented processes, procedures, and training for SOC and receptionists globally, ensuring operational consistency and compliance.
- Created and implemented Badge Centers globally along with process and procedures for employees.
- Established Safety and Security Learning Center for SOC, receptionists, and mobile teams globally, providing online training, VODs, and new hire orientation resources.
- Managed SAS fiscal yearly budget, including planning, monthly close, year-end close, and accruals.
- Oversaw SAS SOX 404 compliance.
- Led SAS marketing initiatives and coordinated yearly global fairs and roadshows.
Education
BACHELOR OF ARTS - SOCIOLOGY
SAN JOSE STATE UNIVERSITY
San JoseSkills
- SOX
- Data Analysis
- Bilingual Communication in Spanish
- Spanish
- Profit & Loss
- Business Continuity Planning
- Oracle
- Disaster Recovery
- Crisis Management
Certification
- CPR Certification
- PMP
- AED Certification
- First Aid Certification
Timeline
Global Manager, Isaac (Global Security Operations Centers)
Red Hat, Inc.
09.2019 - Current
Senior Manager, Global Safety and Security Operations
Palo Alto Networks
08.2015 - 04.2019
Senior Manager, Global Security Operations
SECURITAS, INC. @ ORACLE CORP
08.2013 - 06.2015
Senior Program Manager, Global Security Operations
Oracle
06.2013 - 08.2015
Manager, Worldwide Global Programs
NETAPP, INC
05.2007 - 08.2013
BACHELOR OF ARTS - SOCIOLOGY
SAN JOSE STATE UNIVERSITY