CRISTINA M. SANTIAGO GARCÍA
Santa Clara
Summary
Obtain experience in a prestigious organization with a position that allows me to utilize my skills and knowledge to achieve established goals. Ability to maintain focus on achieving results while implementing business solutions to meet the diversity of needs. Skilled in supporting Windows-based environments and operating/maintaining computing and peripheral equipment to ensure business continuity. Advanced technical communication skills with a typing speed of 36 words per minute. Possess excellent interpersonal skills combined with the ability to collaborate effectively with co-workers at all levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staff Communications Officer
US Army
Mayaguez, PR
10.2025 - Current
- Assisted in planning, coordinating, and managing tactical and strategic communications systems to support military operations. Supported teams in maintaining communications readiness and integrating information technology solutions for command and control across various operational settings. Contributed to network operations, communications security (COMSEC), radio communications, satellite systems, and mission command systems.
E-Commerce Specialist
Costco
Caguas, PR
09.2024 - Current
- Customer-focused and detail-oriented professional with experience supporting online retail operations, customer service, and order fulfillment in a fast-paced environment. Skilled in assisting customers with online purchases, resolving order issues, processing returns and exchanges, and ensuring a positive shopping experience. Demonstrates strong communication, problem-solving, and organizational skills while maintaining Costco’s high standards for member service and operational excellence. Experienced in handling multiple priorities, managing electronic records, and collaborating with cross-functional teams to support efficient e-commerce operations.
Member Service Associate
Costco
Caguas, PR
11.2016 - Current
- Engage with members, authenticate member credentials as well as identification, and deliver high-quality customer service while maintaining warehouse safety and security. Frequent contact with the public researching and responding to non-routine requests for information orally or in writing. Implement measures to ensure building safety through hourly security checks and patrols. Identify safety/security issues and effectively resolve all risks, hazards, and shortcomings. Coordinate with and direct customers to product/service locations and ensure prevent theft by verifying receipts against merchandise. Report suspicious activity to the duty manager and engage local police as required to minimize risk to property, staff, and customers.
- Recognized for recovering up to $350.00 with a consistent rate of 10 or more door audits per week.
Information Technology Specialist
Army National Guard of Puerto Rico
Ft. Buchanan
10.2019 - 08.2024
- Provide robust IT support to all end-users and the IT department. Ensure consistent, accurate, and reliable functionality of computer hardware, software, networks, and servers. Manage hardware installation and maintenance of computer systems; also, install programs, configure networks, and troubleshoot software/applications malfunctions. Develop database architecture to ensure accessible and accurate data storage.
- Completed AIT (Advanced Individual Training) with honors graduate certification.
Bakery Wrapper
Bakery Wrapper
11.2019 - 08.2021
- Packed and packaged baked products as per standards while focusing on delivering quality customer service. Maintained date rotation and merchandising presentation throughout the day. Ensured strict adherence to SSOP guidelines to maintain clean sanitary equipment. Maintained detailed records of all packed products on daily basis to assess operational progress. Conformed all work activities with 11 commandments of quality assurance.
- Contributed to concerted team effort and increased sales by 15% against previous year’s figures.
- Covered for senior management and enforced effective control over product placement and production amount.
Enumerator
United States Census Bureau
San Juan, PR
07.2020 - 10.2020
- Read survey materials and conducts door-to-door surveys. Explained the objectives of surveys and their procedures to people who are to be interviewed face to face. Interpreted interview questions in both English and Spanish to assist people in understanding them and provided eloquent answers. Assisted people in filling out survey forms and explained items on survey forms. Double-checked information on survey forms or information pads to ensure the accuracy of information. Identified and reported any issues that might have arisen while attempting to obtain valid data. Compiled, recorded, and coded information derived from specified forms into a predefined database. Ensured that the supervisor was kept informed of completed assignments and progress. Analyzed the authenticity of the information provided by ensuring direct contact with each family member within a family. Maintained personal payroll records that reflected hours worked, miles driven, and reimbursements for travel and communications claimed.
- Completed an average of 60 cases per week.
Front End Assistant
Front End Assistant
11.2016 - 11.2019
- Contributed to a concerted team effort to effectively manage all front-end activities. Coordinated with customers, delivered individualized customer service, and resolved all queries, concerns, and complaints. Maximized sales by updating customers on current promotions. Performed administrative and technical procedures using a computer to locate and review records and reconcile discrepancies and answer inquiries. Restocked on shelves on regular basis to support seamless business operations. Managed till operations, processed all transactions, and provided support to customers with checking out. Processed all returns, refunds, and product exchanges while upholding high customer service standards and store policies.
- Resolved customer conflicts with diplomacy and firmness and received a commendation in evaluations to be excellent in attending to individual client needs, demonstrating professionalism, and maintaining attention to detail.
Boar’s Head Salesperson
Supermax of De Diego
San Juan, PR
05.2013 - 11.2016
- Engaged with customers, assessed specific product requirements, and accordingly recommended suitable products. Conducted sales forecasts by analyzing sales data and accordingly coordinated all sales efforts. Provided customers with memorable service experience and ensured repeat business by providing quality service at all stages of the sales process. Implemented measures for maintaining cost efficiency while maximizing sales. Managed and maintained optimum product inventory to support seamless business operations and maintain compliance with food safety standards procedures. Increased visual appeal of products and stimulated sales through visual merchandising.
- Won the “Employee of the Month” award multiple times in recognition of exemplary work performance.
- Additional experience as Barista for Starbucks of Condado Plaza Village in San Juan, PR, and as Customer Service (Summer Job) at YMCA of San Juan.
Education
Bachelor Of Computer Science - Computer Science
The University of Puerto Rico
BayamonSkills
- C, Java, C#, XML, F#, Javascript, NET, SQL, HTML, HTML5
Certification
- CompTIA Network + Certification, In Progress
- CompTIA Security + Certification, In Progress
- Certificate of Cyber Awareness
- Certified in Hazmat Universal Waste Training
- Food handler’s Permit
- Forklift Driver Certificate
Languages
English: Spoken: Advanced, Written: Advanced, Read: Advanced
Spanish: Spoken: Advanced, Written: Intermediate, Read: Advance
Timeline
Staff Communications Officer
US Army
10.2025 - Current
E-Commerce Specialist
Costco
09.2024 - Current
Enumerator
United States Census Bureau
07.2020 - 10.2020
Bakery Wrapper
Bakery Wrapper
11.2019 - 08.2021
Information Technology Specialist
Army National Guard of Puerto Rico
10.2019 - 08.2024
Member Service Associate
Costco
11.2016 - Current
Front End Assistant
Front End Assistant
11.2016 - 11.2019
Boar’s Head Salesperson
Supermax of De Diego
05.2013 - 11.2016
Bachelor Of Computer Science - Computer Science
The University of Puerto Rico
Profile
- Job Title and Grade: Contact Representative (Bilingual Spanish) GS-5
- Announcement number: 22-11469408C-SBX-0962-05
- Control number: 650027000
- Country of citizenship: U.S. Citizen
- Veterans' Preference: Does not apply
- Contact Current Employer: Yes
- Secret Clearance