Cristina Navarro
Concord,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo & Company
09.2016 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Educated customers on use of banking website and mobile apps.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
Bartender
Maria Maria La Cantina
01.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Cosmetology -
Paris Beauty College
Concord, CA2013
High School Diploma -
College Park High School
Pleasant Hill, CA2013
Skills
- Flexible and Adaptable
- Self-Motivated
- Storage Processes
- Courteous with Strong Service Mindset
- Health Code Compliance
- Upbeat and Positive Personality
- Time Management
- Data Security and Validation
- Translation Accuracy: Spanish
Timeline
Bartender
Maria Maria La Cantina
01.2019 - 01.2021
Teller
Wells Fargo & Company
09.2016 - Current
Cosmetology -
Paris Beauty College
High School Diploma -
College Park High School
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