Cristina Ortega
IT Specialist (Systems Analysis/Applications Software)
San Antonio,TX
Summary
Dependable, ethical, and bilingual IT administrator with over 9 years of experience driving productivity, efficiency, and service quality in diverse environments. Demonstrated success in managerial roles, combined with comprehensive knowledge of systems and network administration, networking protocols, and hands-on expertise in monitoring, network diagnostics, and network analytics tools. Committed to optimizing performance and consistently delivering exceptional results in the IT field.
Overview
8
8
years of professional experience
Work History
IT Specialist (Systems Analysis/Applications Software)
Internal Revenue Service (IRS)
San Antonio, Texas
07.2022 - Current
- Control-M Administration enables you to install, manage, monitor, configure, and maintain Control-M components, user and role authorizations, and system settings
- Secure your Control-M environment with SSL and SSO
- High Availability, Control-M Deployment, User Views, System Configuration, Control M SharePoint, IRworks tickets SLA, BEARs request process, SOPS
- Maintain Projects updates for the team, Maintain Servers different environment (PROD, DEV, TEST)
- Work with SA’s, Project Management, Schedulers, developers to maintain updates as needed for the application
- Maintained servers and systems to keep networks fully operational during peak periods.
Technician Lead
Camillo
San Antonio, TX
03.2022 - 06.2023
- Manage San Antonio Division
- Deploy iPads/computers for all users
- Manage relationship with vendors and maintain inventory
- RingCentral Project deploy
- Manage all projects for department
- Managing all sales office for the Builder
- Tickets SLA
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
System Administrator/Field IT Administrator
Global IT
Whittier, CA
08.2021 - 06.2022
- Resolve issues within SLA’s
- Azure AD/MS365 Admin
- Azure Ad manage endpoint devices
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- SCCM and Windows Server Administration
- Screens connect RMM /ISL
- Manage inventory with Snipe Inventory
- Fortinet adding rules create users and add in groups
- Onsite visits to resolve tickets and remotely help Houston clients
- Fresh works ticketing system
- Communicate with vendors in San Antonio area
- Set up new users
- Provide support and troubleshoot
- Monitor logs for anti-virus/ remote tools
- Manage daily clients’ alerts
- Replace Hardware
- Train the admins
- Onboarding documentation
- Document process under client’s account
- Working with Project Manager on projects
- Escalation Point and trainer for level 1 and 2 techs
System Administrator
Network Builder
City Of Industry, California
11.2020 - 08.2021
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Microsoft 365 administration
- Active Directory/Azure Active Directory group policy
- Monitor performance and ensure system availability and reliability
- Provide support and troubleshooting to resolve issues
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided
Lead IT Technician
BigRentz
Irvine, California
11.2017 - 11.2020
- Monitoring networks, computer systems, and VoIP systems
- Completing the setup of all new hires in Active Directory/Azure Active Directory
- Migrating gmail to MS365 using a 3rd party software for email migration 58 hour project
- Migrated PanTerra phone system to RingCentral- making sure all 120 marketing numbers were transferred over correctly
- Deploying MDT server and customized applications, extension and bookmarks per department needs
- Ensuring that employees are following computer use, information security and privacy policies by completing audits
- Linux support
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Providing regular and up-to-date status reports to project stakeholders
- Devising suitable maintenance and troubleshooting methods for sustainment of projects
- Mentoring the in-house IT team
Help Desk Lead
Signtronix
Torrance, California
11.2016 - 11.2017
- Handling customer technical support cases 50-60 calls per day
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer system objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Education
Network Administration – Associate of Science -
ITT TECHNICAL INSTITUTE
San Dimas, CA 03.2016 - 03.2016
Skills
Active Directory(2008, 2012, 2016, 2019, 2022)
Outlook
Ring Central
Network configuration
Remote support
Ticket support system management
Desktop support
Azure AD
VMware Administration
IT documentation
IT troubleshooting
Network administration
Mac systems
Videoconferencing
Ticket management
Data entry
Timeline
IT Specialist (Systems Analysis/Applications Software)
Internal Revenue Service (IRS)
07.2022 - Current
Technician Lead
Camillo
03.2022 - 06.2023
System Administrator/Field IT Administrator
Global IT
08.2021 - 06.2022
System Administrator
Network Builder
11.2020 - 08.2021
Lead IT Technician
BigRentz
11.2017 - 11.2020
Help Desk Lead
Signtronix
11.2016 - 11.2017
Network Administration – Associate of Science -
ITT TECHNICAL INSTITUTE
03.2016 - 03.2016
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