Cristina Ostafi
Palatine,IL
Summary
Dedicated and result-driven Associate Banker with 2 years of experience in the banking industry, adept in cash management and customer service, significantly enhanced client satisfaction and trust through personalized financial advice and efficient problem resolution. Leveraged sales proficiency and self-motivated nature to exceed sales targets, boosting branch revenue and improving referral rates by fostering strong, trust-based client relationships. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
2
2
years of professional experience
Work History
Associate Banker
Moldindconbank
09.2015 - 10.2017
- Maintained accurate records of all transactions.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Generated monthly reports on customer activity and customer feedback.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Economic Sciences
Moldova State University
Chisinau,MD06.2016
Skills
- Self-motivated nature
- Customer Service
- Sales proficiency
- Currency Exchanges
- Cash Management
- Opening and closing procedures
- Customer Service-Oriented
- Operations understanding
- Money transfers
- Cash Handling
- Check Cashing and Withdrawals
- Security knowledge
- Analyzing data
- Quality Control
Timeline
Associate Banker
Moldindconbank
09.2015 - 10.2017
Bachelor of Science - Economic Sciences
Moldova State University
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