Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Parra

Madera,CA

Summary

Dynamic leader with extensive experience at Denny's Restaurant, adept in operations management and fostering team unity. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and relationship building. Skilled in P&L management and bilingual communication, achieving high employee satisfaction and financial stability.

Overview

6
6
years of professional experience

Work History

General Manager

Dennys Restaurant
09.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Resturant Manager

Dennys Restaurant
03.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Shift Lead

Dennys Restaurant
03.2020 - Current
  • Completed store daily procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Server

Dennys Restaurant
09.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Dennys Restaurant
09.2018 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Clovis East High School
Clovis, CA

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff training/development
  • Inventory Control
  • Verbal and written communication
  • Administrative Skills
  • P&L Management
  • Deadline-oriented
  • Strategic Planning
  • Networking abilities
  • Bilingual

Timeline

General Manager

Dennys Restaurant
09.2022 - Current

Resturant Manager

Dennys Restaurant
03.2021 - Current

Shift Lead

Dennys Restaurant
03.2020 - Current

Server

Dennys Restaurant
09.2019 - Current

Host

Dennys Restaurant
09.2018 - Current

Clovis East High School

Similar Profiles

CREATE PROFILE
Cristina Parra