Cristina Pedraza-Hernandez
Assistant Manager
Aurora,Illinois
Summary
Energetic and optimistic customer service cashier with over 5 years of experience. Promoted to 1st Assistant Manager within first 2 years. Highly organized, persistent, self-motivated, and proficient with computers. Product and Service Knowledge Problem resolution Administration and reporting Hiring and training Verbal and written communication.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
1st Assistant Manager
Caseyʼs General Stores
12.2017 - Current
- Performed inventory audits to identify losses and project demand
- Initiated inventory control measures to manage, replenish stock, and meet customer demand
- Completed thorough opening, closing and shift change functions to maintain operational standards
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Supervised receiving and stockroom activities to prevent shrinkage
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
Education
Bachelor of Science - General psychology
University of Illinois At Chicago
Chicago, IL 08.2021 - 05.2023
Associate of Science -
College of DuPage
Glen Ellyn, IL 08.2019 - 05.2021
Skills
Fluent in Spanishundefined
Timeline
Bachelor of Science - General psychology
University of Illinois At Chicago
08.2021 - 05.2023
Associate of Science -
College of DuPage
08.2019 - 05.2021
1st Assistant Manager
Caseyʼs General Stores
12.2017 - Current
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