Cristina Pena
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Med Tech
Avista Senior Living
01.2024 - 11.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Med Tech
Glencroft Center For Modern Aging
06.2023 - 12.2023
- Administer, log, and restock resident medication
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Customer Service Representative
Chip off the Old Block
02.2022 - 07.2022
- Handle inbound and outbound calls setting up appointments for tree services and irrigation work
- Coordinate customer needs with work crews
- Handle and resolve customer complaints
- Assist in rescheduling routes due to unforeseen circumstances
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Physician Support Coordinator
SimonMed Imaging
02.2020 - 09.2020
- Handle inbound and outbound phone calls with patients and physician offices to schedule medical imaging exams
- Verify health insurance
- Manage and update patient records
- Handle and resolve customer complaints
- Maintained accurate records of physician schedules, ensuring timely access to medical services for patients in need.
- Developed strong relationships with external partners such as insurance providers and specialist clinics, facilitating seamless coordination of care for shared patients.
- Managed sensitive patient information with the utmost discretion, adhering to strict confidentiality guidelines as required by law and professional ethics.
- Improved overall patient satisfaction through efficient scheduling of physician appointments and follow-up procedures.
Student Medical Assistant
Dr. Larry D. Stark / Dr. Antonio V Yu Jr
10.2018 - 01.2019
- Perform various administrative tasks for a provider’s office while completing diploma program
Customer Service Representative
TreePros LLC
03.2017 - 10.2017
- Handle inbound phone calls for a local landscaping company
- Personal stats of70+ calls a day
- Handle/resolve customer concerns
- Dispatch schedules for6+ arborists
Certified Caregiver
Guardian Care Assisted Living
07.2016 - 12.2016
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
Education
Clinical Medical Assisting Diploma -
Pima Medical Institute
01.2019
Certificate - Caregiver
Platinum Training Services
09.2016
High School Equivalency - undefined
Central Arizona College
09.2013
Skills
- HIPAA regulations
- Patient interaction
- Sanitation procedures
- Quality control procedures
- Patient care coordination
- Staff management
- Data management
- Detail oriented
Timeline
Med Tech
Avista Senior Living
01.2024 - 11.2024
Med Tech
Glencroft Center For Modern Aging
06.2023 - 12.2023
Customer Service Representative
Chip off the Old Block
02.2022 - 07.2022
Physician Support Coordinator
SimonMed Imaging
02.2020 - 09.2020
Student Medical Assistant
Dr. Larry D. Stark / Dr. Antonio V Yu Jr
10.2018 - 01.2019
Customer Service Representative
TreePros LLC
03.2017 - 10.2017
Certified Caregiver
Guardian Care Assisted Living
07.2016 - 12.2016
Certificate - Caregiver
Platinum Training Services
High School Equivalency - undefined
Central Arizona College
Clinical Medical Assisting Diploma -
Pima Medical Institute
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