Cristina Portillo-Via
La Crescenta,CA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager, Care Management Social Work
Blue Shield of California
Woodland Hills, CA
11.2020 - Current
- Provide social work and operational support to staff and managers for different lines of business
- Support all team efforts in helping address care coordination and psychosocial needs for Blue Shield members
- Overall leadership of up to 3 managers, 1 supervisor, and a total of 52 team members at one time to include Social Workers, Nurses, and other para-professional roles
- Ongoing work with other departments, leaders and teams in the creation of programs, teams, policy’s and all initiatives to support meeting organizational goals and member needs
- Responsible for all overarching team performance goals and reviews, hiring, terminations, all HR aspects, and support of organizational changes as appropriate
- Responsible for reporting on mandated requirements, data collection, and presenter and educator for team and other stake holders as needed and appropriate
- Continued use of the agile methodology, ongoing completion of yearly management training, DEI and cultural sensitivity training, the use of team culture methodology surveys and discussions with internal team
- Use of IT and EMR platforms to include Windows, Word, PowerPoint, Excel, Oracle, Workfront, Concur, Jira, Salesforce, EPIC, Kronos, Ultipro, and others
Supervisor and Manager, Clinical Social Work
Cedars Sinai Medical Network
Beverly Hills, CA
06.2015 - 11.2020
- Management and clinical supervision of Social Work staff to support and define workflows, policies, implement projects, participate and lead in the development of programs, and lead resource administration and education
- Provided clinical supervision and coverage for patients as needed and for service recovery efforts
- Support all hiring, performance reviews, payroll, and other HR required administrative tasks as required
- Lead coordination efforts, onboarding, and training for interns and volunteers
- Ongoing consultation and collaboration with all physician and operations leaders as it related to all areas of work within the hospital system(inpatient, outpatient, and palliative care)
- The use of Use of IT and EMR platforms to include Windows, Word, PowerPoint, Excel, Concur, EPIC, Kronos, Ultipro, and others
- Use of data and reporting to manage work with a focus on lean management
- Lead and coordinated educational presentations done by others or myself as needed
- Completed all required and additional management and professional development training
Ambulatory Care Social Work Manager
Cedars Sinai Medical Network
Beverly Hills, CA
04.2013 - 05.2015
- Completion of all social work responsibilities which include assessment, planning, resource and referral, educator, counseling, crisis intervention, coordination, and case management duties with patients
- Coordination and facilitation of monthly Advance Care Planning Class and Social Support Educational Group
- Work with patients telephonically, in the hospital, and in an outpatient clinic setting
- Attended and participated in community fairs and continuing education opportunities
- Coordinated CEU presentations and presented on social work relevant topics as needed
- MSW Intern Supervisor
- Supported all other duties as assigned by Manager and Director
Triage Care Manager
Cigna Behavioral Health
Glendale, CA
05.2011 - 03.2013
- Responsible for the completion of telephonic pre-certs and/or initial reviews for mental health inpatient, partial hospitalization, and outpatient treatment services
- Consulted regularly with clinician colleagues and Medical Directors
- Coordination and communication with facility utilization review representatives ensuring effective and appropriate care for patients/members
- Crisis interventionist, and provided resource referrals as needed
- Participation of ongoing training of psychiatric diagnosis and treatments, policies, laws, and level of care guidelines
Inpatient Care Coordinator for Utilization Care Management
Blue Cross Blue Shield of Illinois / Health Care Services Corporation
Richardson, TX
09.2010 - 05.2011
Social Work Case Manager
Parkland Hospital – Outpatient HIV and Aids Clinic
Dallas, TX
01.2004 - 09.2010
Social Worker (Trauma ICU and Inpatient BH Unit)
Baylor Hospital
Dallas, TX
01.2003 - 01.2004
Social Worker II (Inpatient Floater)
Parkland Hospital
Dallas, TX
01.2001 - 01.2003
Education
Master of Science in Healthcare Administration -
University of Texas at Arlington
12.2004
Master of Science in Social Work -
University of Texas at Arlington
08.2001
Bachelor of Social Work -
Texas State University
01.1999
Certification
- TX LCSW #36748, 09/2025
- CA LCSW #28527, 09/2025
- CCM Certification, 2025
Awards And Presentations
- President’s Award, Cedars-Sinai Medical Center, Los Angeles, CA, 2019
- Creating a Culture of Comfort in Advance Healthcare Planning Discussions, Aging in America Conference, New Orleans, LA, April 2019
- A Collaborative Approach to Quantify Value within a Care Management Population Health Setting, CMSA 27th Annual Conference and Expo, Austin, TX, June 2017
- Panel Presentation, EPIC UGM Conference, Madison, Wisconsin, April 2017
- The Integration of Three Mental Health Screening Tools, Texas HIV/STD Conference, Austin, TX, May 2010
- The Standardization of Three Mental Health and Substance Dependence Screening Tools, National Social Work HIV/AIDS Conference, Denver, Colorado, May 2010
- Mental Health in HIV Positive Clients, HIV/AIDS National Social Work Conference, Washington, DC, May 2008
Timeline
Senior Manager, Care Management Social Work
Blue Shield of California
11.2020 - Current
Supervisor and Manager, Clinical Social Work
Cedars Sinai Medical Network
06.2015 - 11.2020
Ambulatory Care Social Work Manager
Cedars Sinai Medical Network
04.2013 - 05.2015
Triage Care Manager
Cigna Behavioral Health
05.2011 - 03.2013
Inpatient Care Coordinator for Utilization Care Management
Blue Cross Blue Shield of Illinois / Health Care Services Corporation
09.2010 - 05.2011
Social Work Case Manager
Parkland Hospital – Outpatient HIV and Aids Clinic
01.2004 - 09.2010
Social Worker (Trauma ICU and Inpatient BH Unit)
Baylor Hospital
01.2003 - 01.2004
Social Worker II (Inpatient Floater)
Parkland Hospital
01.2001 - 01.2003
Master of Science in Healthcare Administration -
University of Texas at Arlington
Master of Science in Social Work -
University of Texas at Arlington
Bachelor of Social Work -
Texas State University
- TX LCSW #36748, 09/2025
- CA LCSW #28527, 09/2025
- CCM Certification, 2025
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