Cristina Prado
Anthony,FL
Summary
Professional Administrator with strong background in both medical and general insurance environments. I work well independently or within a team environment. Hardworking and reliable and always focused on going above and beyond to support the company team and to serve our customers. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
34
34
years of professional experience
Work History
Patient Care Coordinator Specialist
Mark Broudo, M.D., P.A.
02.2009 - 06.2023
- Perform secretarial duties using specific knowledge of medical terminology
- Supports physician staff by representing physicians screening and sorting mail, documents, and telephone calls scheduling patient appointments and arranging referrals filling in complex forms
- CP controlling accounts receivables transcribing dictation compiling and recording medical charts, reports, and correspondence coordinating patients surgery and being the liaison between the hospitals and patients writing letters and completing disability forms on behalf of the physician for the patients and their employers and/ or insurance companies sending away samples for medical testing; performing numerous general and personal tasks for the employer throughout the working day
- Liaised with other providers to participate in meetings and coordinated patient care requirements
- Secured healthcare data to respect rights of patients and maintain confidentiality
- Educated patients on their medical rights and care options during and after care at the facility
- Investigated patient inquiries thoroughly to achieve satisfactory resolution
- Helped patients obtain the necessary services to meet their healthcare needs
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Assisted patients with understanding the facility's policies and making effective health care decisions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Secretary / Surgical Coordinator
Dr. Salazar, Santiago, Villegas, Sabates, & Cabral
01.2008 - 03.2009
- Assisted in calculating freight and postal rates and documented shipment costs in detail
- Oversaw appointment scheduling and calendar maintenance for a seven member team
- Assisted with the arranged deliveries to final destination via ground transportation on behalf of customers and consignees
- Completed all assigned tasks prior to shift end
- Participated in seminars and additional training to expand knowledge and skills
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
Bariatric Director / Supervisor /Bariatric Director Supervisor /Bariatric Supervisor /Inside Sales Coordinator
Verdeja, Rabaza, And Gonzalez, M.D., P.A.
11.2003 - 01.2008
- Coordinate and supervise the Bariatric / Gastric Bypass Surgery Department
- Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults
- Created and implemented a deposit requirement for self-pay patients; obtain and process the patient's deposits, deductible, and co-insurance payments for their upcoming procedure
- Create, process, and update bariatric office contracts and literature
- Process patient credit applications, explain and process pre-operative orders and instructions to the patient, hospital, and attending physician
- Created and update both daily patient activities for prospective patients and yearly productivity of the Bariatric surgeries
- This system allows the company to keep tract of the documentation still needed in order to obtain authorization in a timely manner and also used after surgery to tract payments received from the insurance company
- Insurance verification and obtain authorization for pending surgery
- Assist with daily secretarial functions, such as answering phones relay messages via email or verbally, send and receive faxes, filling, making appointments and creating charts, also sent patients both information and reminder letters
- Planned and published production schedule and directed staffing and resources to meet production goals
- Met and exceeded productivity with implementation of new processes to improve quality output
- Collected statistical data and documentation to report on production status
- Produced weekly reports outlining the business operations successes and gaps for the senior management team
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals
- Inspected facilities and recommended changes to improve the facility's readiness and level of compliance
- Restructured and aligned structures to incorporate current demands of changing system
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored patient care service delivery to implement quality improvements
- Expanded programs into new areas to advance research, rehabilitative and community healthcare.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted in recruiting, hiring and training of team members.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Unit Clerk / Secretary
South Miami Hospital
01.2003 - 12.2004
- Bilingual interpretation and liaison between nursing staff and the patients
- Admitted, transferred, and discharged patients, including assisting in transportation
- Maintained daily census report and roster of patients and submitted to nursing supervisors
- Arranged patients' appointments for diagnostic and therapeutic services while inpatient
- Reported inaccuracies and discrepancies to nursing staff in physicians' orders, diet orders or changes, and charts
- Coordinated unit and patient activities with other departments to maintain correct flow of information and manage efficient scheduling of patient examinations and treatment
- Submitted completed charts of discharged patients to medical records department
- Scanned reports, patient consent forms, and chart forms into patient record
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
- Safeguarded confidentiality of patient information by consistently following patient protection standards
- Set up meeting room with materials and refreshments for educational events
- Prepare and maintain chart with Kardex (EMR system) throughout the patient's admission and ensure accurate and timely entry of all orders into the system by interpreting the doctor's orders
- Maintained general filing system and files electronically or manually according to type.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Customer Service Representative / Sales
Kenneth E. Martin / State Farm Insurance
01.1996 - 12.2002
- Maintained a high level of referral sales for over a six year period in auto insurance sales
- Provided insurance sales consultations as well as customer service to over 300 households
- Processed homeowners, life, health, auto insurance applications, and auto financing applications
- Processed the daily bank deposit in a rotating basis, processed loss reports, processed in office payments and reimbursement, and ordered office supplies
- Answered phones, sent and received faxes, and processed physical auto inspections
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Monitored expiration list to promptly renew expiring policies
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Investigated product concerns and communicated with departments to understand customer issues
- Referred unresolved customer grievances to designated departments for further investigation
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative / Sales
Roger Serola, Allstate Insurance Agency
04.1996 - 09.1996
- Specialized in sales and customer service of all in office auto insurance policies
- Obtained my 440; Customer Service Insurance License
- Processed the daily bank deposit in a rotating basis, processed loss reports, and processed in office payments
- Daily responsibilities included answering the phones, send and receive faxes, processed insurance applications and administered a high volume of filling and data entry
- Tracked insurance claims and facilitated communication with involved parties
- Grew lead pipeline by generating lists of prospects and networking within community
- Collected information from clients about financial resources and needs to better understand their situations and select the best products
- Inspected property to determine its general condition, age and other factors affecting the potential insurance risks
- Calculated premiums and set up clients with automated payment options for discounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative / Sales
George J. Poulos / State Farm Insurance Agency
09.1992 - 12.1995
- Sold various insurance products to customers based on risk tolerance
- Promoted diverse insurance products to meet commercial and residential client needs for life, fire, automobile, and rental protections
- Received binder coverage by contacting underwriters and submitting necessary forms
- Calculated policy premiums and helped customers set up automated payments
- Maintained competitive market position through successful email and social media campaigns
- Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales
- Assisted the Insurance agent/ owner in inspecting property to determine its general condition, age and other factors affecting the potential insurance risks
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Documented payments and expenses to keep financial records current
- Maintained good working relationship with co-workers and management
- Completed all assigned tasks prior to shift end.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Secretary
Expeditor's International Of WA
06.1992 - 09.1992
- Assisted in house departments with filling, data entry, and faxing
- Received and screened telephone calls, visitors, and incoming correspondence
- Coordinated meetings by reserving conference room spaces and scheduling catering services
- Coordinated travel and accommodations to support business trips and visiting clients
- Accepted deliveries and registered mail in accordance with internal policies and supervisory direction
- Troubleshot problems with office equipment and software to help staff stay productive
- Assisted coworkers and staff members with special tasks on daily basis.
Storekeeper / Artist assistant / Creator
Exotic Creations, Inc
01.1989 - 06.1992
- Ran the family home decoration/ ceramics store
- Aided with installation at galleries and public exhibits
- Created models and textures and assembled vases for residential and organic environments
- Answered emails and press queries and corresponded with galleries, dealers, and collectors
- Organized and maintained store, studio and supplies
- Handled administrative support, personal assistance, and clerical tasks for artist and the store
- Helped with hands-on work to meet project needs
- Set up exhibitions of artwork for display or sale
- Submitted designs and preliminary versions of pieces to paying clients for approval and feedback
- Operated cash register and counted change to customers
- Completed inventory audits every month to help maintain accurate records
- Trained three clerks in store policy and service etiquette to create inviting, uniform work environment
- Restocked shelves with current merchandise and arranged attractive, eye-catching displays
- Maintained manual records of purchased items, deliveries, costs, product performance, and inventories.
Education
Associate of Science - In Pursuit of An Associates in Science Degree
College of Central Florida
OcalaNo Degree - Foundations of Project Management Certificate
Coursera
OnlineBilling and Coding Certification, Medical -
National School of Technology
Miami, FloridaAssociate Degree 75% Completion - General Studies
Broward Community College
Weston, FLNo Degree - Accounting Clerk Certificate
PIC/SFETC
Miami, FLSkills
- Insurance Verification Medical Scheduling
- Medical Terminology Insurance Sales
- Transcription Personal Assistant Experience
- Medical Billing Accounts Receivable
- Microsoft Outlook / Excel / Powerpoint
- Equipment Sterilization
- Managing Purchasing Activities
- Multi-Line Phone Systems
- Resource Coordination
- Medical Records / EMR system
- Developing Presentations
- Clerical Experience
- Hospital Experience
- Accounting / Accounts Receivable & Payable
- Medical Coding /ICD9 / ICD10/ CPT
- Record Preparation
- Dictation Experience
- Report Generation
- Office Equipment Operation
- Scheduling
- Inventory Management
- 214 Life and Variable Annuity License/January 2019 to June 2021
- Assessments Protecting patient privacy — Highly Proficient
- Understanding privacy rules and regulations associated with patient records
- Healthcare system navigation
- Case management
- Patient intake
- Clinical data entry
- Patient education
- Regulatory compliance
- HIPAA Guideline Compliance
Interests
Horseback Riding, Fishing, Chicken Breeding, Cooking, Traveling, Learning, DIY, Gardening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator Specialist
Mark Broudo, M.D., P.A.
02.2009 - 06.2023
Secretary / Surgical Coordinator
Dr. Salazar, Santiago, Villegas, Sabates, & Cabral
01.2008 - 03.2009
Bariatric Director / Supervisor /Bariatric Director Supervisor /Bariatric Supervisor /Inside Sales Coordinator
Verdeja, Rabaza, And Gonzalez, M.D., P.A.
11.2003 - 01.2008
Unit Clerk / Secretary
South Miami Hospital
01.2003 - 12.2004
Customer Service Representative / Sales
Roger Serola, Allstate Insurance Agency
04.1996 - 09.1996
Customer Service Representative / Sales
Kenneth E. Martin / State Farm Insurance
01.1996 - 12.2002
Customer Service Representative / Sales
George J. Poulos / State Farm Insurance Agency
09.1992 - 12.1995
Secretary
Expeditor's International Of WA
06.1992 - 09.1992
Storekeeper / Artist assistant / Creator
Exotic Creations, Inc
01.1989 - 06.1992
Associate of Science - In Pursuit of An Associates in Science Degree
College of Central Florida
No Degree - Foundations of Project Management Certificate
Coursera
Billing and Coding Certification, Medical -
National School of Technology
Associate Degree 75% Completion - General Studies
Broward Community College
No Degree - Accounting Clerk Certificate
PIC/SFETC
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