Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Prieto

Pearland,TX

Summary

I believe I will be the best fit for this SMB/SD position as I am a fast learner. I have already leaned so much while being with Oncor and would love the opportunity to learn more and further my carrier with the comany. I am a caring person motivated to maintain customer satisfaction and contribute to company success.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

GC Services
, TX
10.2024 - Current
  • Handled incoming customer calls efficiently.
  • Attentively listen to customers and understand their needs.
  • Worked with customer needs, addressing emergency situations.
  • Resolved customer inquiries and complaints quickly.

Sale Representative

Quality
08.2022 - 06.2023
  • As a sales representative for Quality, we would go to multiple Home Depot locations, talk about the benefits of having filtered, clean water, and also make them aware of the water we have in the area.
  • I was required to do 100 surveys per week, noting how people felt about their water.
  • Sales were also a plus, but not required.

Customer Service representative (CSR) & assistant manager

Check n Go
Alvin
04.2017 - 02.2019
  • Worked at multiple locations: Angleton, Lake Jackson, Alvin, and a couple of Houston locations.
  • My responsibility as a manager's assistant at Check N Go was to open the store when the manager was not there. Each morning, I would open the safe, make sure the money was correct, and fill out paperwork. I was responsible for making bank deposits.
  • I had Zoom meetings twice per day with my supervisor and other store managers.
  • Make inbound and outbound calls to customers to verify appointments, or call customers who didn’t make their payments. Also, call potential customers to remind them of the benefits of getting a loan with us.
  • Once I opened the store, I had customers coming in all day to get small loans of up to $3,000 and make payments.
  • Prepare the documents needed for the loan, input all their information into the system, explain the loan and all its terms and conditions, and have the customer sign the documents.
  • We also offered a prepaid card to all the customers, and I would load the money onto the card or help the customer with any difficulties they had.
  • At the end of the day, I reported my day to my supervisor, counted my safe, filled out paperwork, and closed the store for the day.
  • When the manager was at the store, I helped her, and I also went to different branches to help other managers.

Sales Floor Team Member

Burlington
Pearland, Texas
08.2014 - 03.2016
  • In the retail establishment, the responsibilities included greeting customers and helping them with any needs, offering information about products, demonstrating features, arranging displays according to style, color, and gender, or season, and maintaining the entire store as clean and organized as possible.
  • Often working with team associates in rearranging the store, or with inventory.

Cashier/ Hostess & waitress

Casa Ole
Pearland, Tx
03.2009 - 05.2012
  • As a host, I was responsible for greeting customers as they walked into the restaurant, making sure tables were clear, or cleaning them as needed.
  • Presented menus to customers and highlighted daily specials.
  • As a host, you were required to help everyone when they needed help.
  • As a cashier, you would take customers' payments and make sure they left the restaurant happy so they would come back. When there was a problem, you would resolve it.
  • Ensured a pleasant dining experience by proactively meeting all customer requirements. Processed customer food orders promptly.
  • Effectively handled high-volume customer interactions while maintaining attention to detail.

Education

High School Diploma -

Pasadena Memorial High School
Pasadena, Tx
05.2011

General Studies -

San Jacinto
01.2011

Skills

  • Great phone skills
  • Great customer service skills
  • Cash handling
  • Bilingual in Spanish and English
  • Computer skills with internet-based software, such as Excel, Microsoft Access, and PowerPoint
  • Reliable
  • Willing to learn, and also a fast learner

Timeline

Customer Service Representative

GC Services
10.2024 - Current

Sale Representative

Quality
08.2022 - 06.2023

Customer Service representative (CSR) & assistant manager

Check n Go
04.2017 - 02.2019

Sales Floor Team Member

Burlington
08.2014 - 03.2016

Cashier/ Hostess & waitress

Casa Ole
03.2009 - 05.2012

High School Diploma -

Pasadena Memorial High School

General Studies -

San Jacinto

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Cristina Prieto