Cristina Quinonez Valencia

Cristina Quinonez Valencia directs the daily operations of Tarkenton’s Client Success team, ensuring the team provides outstanding service to both partners and end users to increase retention and satisfaction. By building and maintaining positive, long-term, productive relationships with the Client Success team members, she helps to make white-glove service one of our core values. Cristina joined the Tarkenton team in 2021, bringing in more than 5 years of managerial experience.

• Defined clear targets and objectives and communicated to other team members.
• Evaluated customer feedback to identify areas for improvement and implemented necessary changes to enhance service quality.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
• Trained new hires with our learning management system.
• Hired, trained, and terminated employees.

• Work full time during the summer months and part time during the school year
• Manage pick-up and delivery customer relationships
• Manage activities at the laundromat including interviewing, training and supervising attendants, fielding questions, stocking supplies, managing cash on hand and the laundry card system activity.

• Organized social events at UGA, Alabama and Auburn universities
• Communicated with students regarding campus activities
• Attended career fairs with recruiting teams
• Tracked applicants through the university web sites and the firm’s tracking system.