Cristina Quintanilla
Tracy,CA
Summary
Skilled in problem-solving and time management, contributing to a welcoming environment.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Kaiser Permanente
08.2022 - 02.2025
- Updated and managed patient profiles, ensuring all records reflected current medication and health information.
- Collaborated with pharmacists to verify prescription details, enhancing overall accuracy in medication dispensing.
- Utilized pharmacy software to enter prescription data, minimizing errors and improving processing speed.
- Provided exceptional customer service, addressing patient needs and fostering a welcoming pharmacy environment.
- Coordinated with healthcare professionals to facilitate prescription refills and consultations for patients.
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
- Contributed to the team''s success by meeting call center performance metrics consistently.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
Dental Assistant
Just Kids Pediatrics Dentistry
03.2017 - 01.2021
- Assisted in patient intake processes, ensuring accurate collection of medical histories and patient information.
- Facilitated communication between patients and dental staff to enhance overall patient experience.
- Prepared treatment rooms by organizing necessary tools and ensuring a sterile environment for procedures.
- Administered basic patient care, including monitoring vital signs and providing comfort during procedures.
- Managed patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Scheduled appointments and coordinated follow-up visits to streamline office operations.
- Educated patients and guardians on post-treatment care and oral hygiene practices.
- Assisted in the implementation of office protocols to improve patient flow and reduce wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
Education
No Degree - Dental Assisting
Eden Area Regional Occupational Program
Hayward, CA06-2012
High School Diploma -
Arroyo High School
San Lorenzo, CA06-2011
Skills
- Call handling
- Customer communications
- Time management
- Administrative oversight
- FDA and HIPAA compliance
- Customer care standards
- Patient safety
- Critical thinking
- Problem-solving skills
- Decision-making
- Stress tolerance
Certification
- Licensed x-ray technician
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Clerk
Kaiser Permanente
08.2022 - 02.2025
Dental Assistant
Just Kids Pediatrics Dentistry
03.2017 - 01.2021
No Degree - Dental Assisting
Eden Area Regional Occupational Program
High School Diploma -
Arroyo High School