Cristina Ramirez
Boise,ID
Summary
Adept at multi-task management and customer service, I excelled at Primary Health Medical Group by promoting training best practices and enhancing team productivity. My proficiency in medical terminology and ability to maintain professionalism under pressure led to significant improvements in client satisfaction. I'm known for punctuality, reliability, and a positive professional demeanor, consistently achieving goals within tight deadlines.
Overview
7
7
years of professional experience
Work History
Customer Service Expert
Primary Health Medical Group
07.2023 - Current
- Cross-trained and provided backup support for organizational leadership.
- Promoted training best practices throughout field.
- Trained and new personnel hired to fulfill Customer Service role.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Primary Health Medical Group
03.2022 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
Team Lead
Costa Vida
05.2019 - 03.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Cashier
Costa Vida
12.2017 - 05.2019
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Arts - Social Work
College of Western Idaho
Nampa, ID12-2021
Skills
- Medical terminology
- Multi-task management
- Customer service
- Typing proficiency
- Multitasking and organization
- Positive and professional
- Punctuality and reliability
Languages
Spanish
Native or Bilingual
Software
EClinicalWorks
Timeline
Customer Service Expert
Primary Health Medical Group
07.2023 - Current
Customer Service Representative
Primary Health Medical Group
03.2022 - 07.2023
Team Lead
Costa Vida
05.2019 - 03.2022
Cashier
Costa Vida
12.2017 - 05.2019
Associate of Arts - Social Work
College of Western Idaho
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