Cristina ReVello

• Enhanced customer satisfaction by resolving billing disputes and addressing inquiries in a timely manner.
• Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.
• Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
• Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.

• Check in patients for their appointments
• Reschedule/Schedule patient appointments
• Answer phones, check faxes, patient messages
• Return phone calls/call patients to confirm appointments
• Take payments for Co-Pays

• Used the MHC portal to process and manage provider and client communications to approve and process ongoing maintenance
• Provided customer service to correct and reallocate inaccurate orders per the provider’s direction over phone and email
• Provided in person customer service to help patients and vendors process orders

• Lead Pharmacy Tech
• Supervisor/Manager to four Technicians
• Helped Coordinate office recognition programs
• Staff relationship and conflict management
• Approved and processed employee timesheets
• Billed vaccines/flu shots for Medicaid and Medicare patients, billed claims on all oral prescriptions, used QuickBooks to create and send manual invoices for processing
• Processed our Accounts Receivables
• Provided in person customer service while managing client relationships
• Input and fill Prescriptions, TCG Pouch Machine, and Bubble Pak
• Greet, help/check out clients and process payments
• Answer multi phone lines, return and respond to request from messages and e-mails
• Managed vendor orders for the Blue Spruce Pharmacy
• Collected, inventoried, and stocked all medications coming in from manufacturers

References: Available upon request