Cristina Reza
Summary
Dynamic self-motivated Business Professional with 11+ years of comprehensive business experience. Successfully increasing sales goals. Effective at developing a highly motivated team and creating successful customer relationships, providing sustainable business solutions. Offer strong expertise face to face, cold-calling to residential services as well as business to business.
Overview
11
11
years of professional experience
Work History
SMB Sales Specialist
Wyyerd Fiber
05.2023 - Current
- Exceeded business engagement as well as developed new strategies to maximize business revenue.
- Exceptional at participating in community events as company representative to expand sales goals.
- Provided excellent service to Business Owners when face-to-face or through phone or email conversations.
Residential Service Representative
Charter/Spectrum
12.2021 - 05.2023
- Exceeded sales Goal up to 110% of quota, while training new members.
- Assisted in leading training classes on product knowledge to offer excellent experience to customers.
- Developed strong customer relationships resulting in new customer referrals.
Payroll & HR Advocate
Heartland Payment Systems
03.2020 - 01.2021
- Maintain updated knowledge in regards payroll and HR procedures to provide exceptional customer service to Business owners via phone, email as well as face to face.
- Develop relationships with other business owners to ensure exceptional customer experience.
- Implement procedures to ensure accurate entry of payroll as well as HR data into company system.
Healthcare Advocate
Aerotek, Change Healthcare
01.2020 - 03.2020
- Managed timely Interaction with patients in daily basics face to face or through to the phone.
- Provide information in response to inquiries on financial, as well as health-related issues.
- Determined unresolved customer grievances to designated departments for further investigation.
Health Benefit Administrator
TRI-AD Actuaries Inc.
11.2017 - 02.2019
- Utilized superior communication to effectively respond to high influx of inbound customer service calls.
- Perform various administrative functions, including enrolling new members for health benefits as well as administer existing members with COBRA, 401K, FSA, HSA, Commuter accounts.
- Successfully executed service operations to improve overall contact center productivity over 120%.
Residential Service Manager
Cox Communications
11.2012 - 01.2017
- Strong history of building relationships with new and existing customers to expand sales growth.
- Exceeded sales goals over 140% by building rapport in face-to-face sales.
- Exceptional skill in providing new product information to maximize sales revenue.
- Providing superior customer service conducting door-to-door sales throughout assigned territory.
Education
Associate of Science - Horticulture
American River College
Sacramento, CA05.2009
Skills
- Bilingual English, Spanish
- High-Level Sales Proficiency
- Strategic Planning, Analysis
- Integrity-Based Selling
- Community Networking
- Team Leadership, Solution Advice
- Contract Negotiation, Closing Tactics
- Project Management
Timeline
SMB Sales Specialist
Wyyerd Fiber
05.2023 - Current
Residential Service Representative
Charter/Spectrum
12.2021 - 05.2023
Payroll & HR Advocate
Heartland Payment Systems
03.2020 - 01.2021
Healthcare Advocate
Aerotek, Change Healthcare
01.2020 - 03.2020
Health Benefit Administrator
TRI-AD Actuaries Inc.
11.2017 - 02.2019
Residential Service Manager
Cox Communications
11.2012 - 01.2017
Associate of Science - Horticulture
American River College
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