Cristina Rivera
San Angelo,TX
Summary
Proven leader and effective communicator, adept at relationship building and customer service, enhanced Walmart's shopping experience by implementing strategic customer engagement techniques, leading to an 100% sales increase. Skilled in team collaboration and critical thinking, I excel in creating high-quality systems and improving operational efficiency.
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Academy Trainee
Walmart Neighborhood Market
07.2023 - 01.2025
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported organizational objectives with help from existing employees.
- Interacted with customers under supervision to support operational objectives.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Learned new materials, processes, and programs quickly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Accomplished multiple tasks within established timeframes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Overnight Associate
Walmart #Store 1249
10.2022 - 07.2023
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Pharmacy Salefloor Associate
Wal-Mart Supercenter
01.2021 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Apparel Department Manager
#1249 Store
03.2020 - 12.2021
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Consumables Department Manager
SuperCenter #1249
07.2017 - 02.2020
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Fresh Team Lead
San Angelo Store 1249
10.2013 - 07.2017
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Verified deliveries against invoices to complete shortage and overage reports.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
- Increased sales 85% by handing out food samples and recommending additional items to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cake Decorator
Wal-Mart Supercenter
02.2008 - 10.2013
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Decorate donuts pastries and cakes using colorful icings and piping techniques.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
- Trained new employees on bakery methods and procedures.
- Managed display cases to verify freshness and attractiveness of products.
Associate
Walmart
10.2006 - 02.2008
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Training - Career And Technical Education
Coursera
Online Foundational Skills 10-2024
Certificate - Business Management
Bellevue University
Bellevue, NE10-2023
High School Diploma -
Penn Foster College
Scottsdale, AZ03-2022
Skills
- Rules implementation
- Team member support
- Records retrieval
- Equipment set up
- Job skills development
- Workflow management
- Manager training
- Team collaboration
- Time management
- Inventory audits
- Multitasking and organization
- Training program design
- Customer service
- Performance improvement
- Operations support
- Project Support
- Attention to detail
- Critical thinking
- Relationship building
- Safety monitoring
- Networking strategies
- Conflict resolution
- Research presentation
- Compliance regulations
- Customer relationship management
- Report preparation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 10 staff members.
- Achieve Inventory by completing consistent improvement with accuracy and effectively
- Resolved product issue through consumer testing.
- Documented and resolved sales which led to Excellence
Certification
- Registered Yoga Teacher (RYT) - Yoga Alliance.
- CPT - Certified Personal Trainer Kickboxing Instructor
- CGFI - Certified Group Fitness Pilate.
- Harvard ManagerMentor
- Career Management Training 10/24
- Developing Employees Training -10/24
- Leading People Training - 01/25
- Project Management Training - 11/25
- Difficult Interactions Training - 12/24
- Digital Intelligence Training - 05/24
- Strategy Planning and Execution Training - 11/24
- Time Management Training - 05/24
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Omni Retail Excellence Certification , Walmart - 12/24
- Global Tech Academy , Walmart - 01/25
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Pilates
- Gym Workouts
- Martial Arts
- Volunteering
- Yoga
- Running
- Road Trips
- Mindfulness Practices
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Academy Trainee
Walmart Neighborhood Market
07.2023 - 01.2025
Overnight Associate
Walmart #Store 1249
10.2022 - 07.2023
Retail Pharmacy Salefloor Associate
Wal-Mart Supercenter
01.2021 - 10.2022
Apparel Department Manager
#1249 Store
03.2020 - 12.2021
Consumables Department Manager
SuperCenter #1249
07.2017 - 02.2020
Fresh Team Lead
San Angelo Store 1249
10.2013 - 07.2017
Cake Decorator
Wal-Mart Supercenter
02.2008 - 10.2013
Associate
Walmart
10.2006 - 02.2008
- Registered Yoga Teacher (RYT) - Yoga Alliance.
- CPT - Certified Personal Trainer Kickboxing Instructor
- CGFI - Certified Group Fitness Pilate.
- Harvard ManagerMentor
- Career Management Training 10/24
- Developing Employees Training -10/24
- Leading People Training - 01/25
- Project Management Training - 11/25
- Difficult Interactions Training - 12/24
- Digital Intelligence Training - 05/24
- Strategy Planning and Execution Training - 11/24
- Time Management Training - 05/24
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Omni Retail Excellence Certification , Walmart - 12/24
- Global Tech Academy , Walmart - 01/25
Training - Career And Technical Education
Coursera
Certificate - Business Management
Bellevue University
High School Diploma -
Penn Foster College
Similar Profiles
Joy HollingsworthJoy Hollingsworth
Customer Service Administrator at Walmart/Neighborhood MarketCustomer Service Administrator at Walmart/Neighborhood Market
Sibylle WaisznorSibylle Waisznor
Sales Floor Associate at Walmart Neighborhood MarketSales Floor Associate at Walmart Neighborhood Market
Adrianna JarrettAdrianna Jarrett
Front End Services and Checkout Host at Walmart Neighborhood MarketFront End Services and Checkout Host at Walmart Neighborhood Market