Stefanie Cantu
Clute,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have 10+ years in customer services as well as 2+ years in secretarial settings. I am looking for a new challenge in a work from home setting I feel I will excel if given the opportunity.
Overview
16
16
years of professional experience
Work History
504 Secretary
Brazosport High School
Freeport , Tx
09.2022 - Current
- Organized and maintained executive calendars, including scheduling meetings and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Manager
The UPS Store
Lake Jackson, TX
08.2015 - 08.2022
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Performed photocopying, faxing, scanning, and other clerical tasks as needed.
- Ensured proper functioning of all office equipment.
- Managed inventory of office supplies and ensured timely procurement.
- Recorded incoming shipments, such as weight, charges, damages and discrepancies for reporting, accounting and record keeping purposes.
- Handled various clerical duties such as dealt with confidential information, answering phones, faxing, filing, etc.
Sales Associate
The Children's Place
Lake Jackson, TX
01.2015 - 01.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
Shift Leader
Blockbuster
Lake Jackson, TX
01.2008 - 05.2009
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Brazoswood High School
Clute05-2006
Skills
- Bilingual
- Appointment Scheduling
- Office Administration
- Meeting Coordination
- Customer Service
- File systems management
- Multi-Line Phone Systems
- File Management
- Organization
- Verbal and written communication
- Filing experience
- Digital File Management
- Quick learner
- Strong multi-tasking abilities
Languages
Spanish
Native/ Bilingual
Affiliations
- Reading
- Gardening
- Swimming
References
References available upon request.
Timeline
504 Secretary
Brazosport High School
09.2022 - Current
Manager
The UPS Store
08.2015 - 08.2022
Sales Associate
The Children's Place
01.2015 - 01.2018
Shift Leader
Blockbuster
01.2008 - 05.2009
High School Diploma -
Brazoswood High School
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