Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cristina Rocha

Rego Park

Summary

Dynamic professional with extensive experience at Columbia Doctors, excelling in office administration and customer service. Proven ability to enhance workflow efficiency and manage sensitive information with discretion. Skilled in calendar management and document preparation, consistently delivering high-quality support that improves team productivity and client satisfaction. Bilingual communicator adept at fostering relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Secretary B

Columbia Doctors
09.2022 - Current
  • Patient Registration
  • Managed approximately 100 Patients .
  • Answering phones, taking messages, scheduling appointments and tests, obtaining results, filing and/or scanning results.
  • EPIC (EMR), Secretary B will check-in/check-out patients that arrive at the practice.
  • Verify insurance, collect associated copays and assist physicians in the running the day-to-day front-end operations of a busy practice.
  • Answering phones, taking messages, scheduling appointments and tests, obtaining results, filing and/or scanning results.
  • EPIC (EMR), Secretary B will check-in/check-out patients that arrive at the practice.
  • Verify insurance, collect associated copays and assist physicians in the running the day-to-day front-end operations of a busy practice.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Improved document management with introduction of new digital archiving system.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Improved office workflow by redesigning document submission process.

Medical Assistant

Medical Office (CITIMED)
01.2021 - 01.2022
  • Patient Registration
  • Appointments arrangement
  • Organizing and Filing Medical histories
  • Classifying and examining laboratory test for filing.
  • Administrative Assistance, Med Support Orthopedic Supplies 2019 to 2021.
  • Develop a comprehensive client-driven case plan for orthopedic needs.
  • Complete an initial chart needs assessment and act upon critical needs appropriately and immediately.
  • Assisting multi-cultural populations and groups of all ages, includes seniors, middle age and young adults and children.
  • Provide bilingual assistance as needed.
  • Complete client file/charts.
  • Assure that insurance information is updated and accurate.
  • Monitor order progress regularly.
  • Evaluate and adjust case plans as needed and provides written instructions.
  • Refer clients to appropriate resources for assistance.
  • Maintain strict confidentiality of all patient information.
  • Collect data necessary to meet insurance payment requirements.
  • Work in collaboration with insurances and all other agencies and staff to facilitate a team environment.
  • Demonstrate effective communication skills in building relationships with all employees and client’s vendors and insurance companies.
  • Substitute for other staff when needed.
  • Assist with payroll needs for staff, send out company payments.
  • Treat all clients, visitors, and employees with caring, kindness, respect, and dignity.

Sales Associate

Victoria’s Secrets
01.2018 - 01.2020
  • Conduct sales in a timely manner.
  • Provide a great customer service experience.
  • Accurately completing cash register transactions.
  • Oversee day-to-day store needs.
  • Provide product information to customers.
  • Encourage teamwork environment.
  • Collaborate with Security staff and management to assure customer safety, by enforcing rules and protocols.
  • Up selling and making recommendations to customers.
  • Provide bilingual assistance as needed.
  • Carrying out re-merchandising, display, price markdowns.
  • Work with multi-cultural populations.
  • Assist with clothing store design.
  • Maintain transaction records to minimize theft and lost merchandise.
  • Representing the store in a professional and positive manner.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate/Customer Relations

Xios Clothing Line
01.2015 - 01.2017
  • Create, generated, and maintained sales reports as requested or on a scheduled basis.
  • Responding quickly and resourcefully to customer requests or concerns.
  • Using suggestive selling techniques to increase sales.
  • Providing product information to customers.
  • Up selling and making recommendations to customers.
  • Serving multiple customers in a short period.
  • Carrying out re-merchandising, display, price markdowns.
  • Accurately completing cash register transactions.
  • Provide bilingual assistance as needed.
  • Representing the store in a professional and positive manner.
  • Work with multi-cultural populations.
  • Assist with clothing store design.
  • Maintain transaction records to minimize theft and lost merchandise.

Bartender/Hostess/Waitress

El Patron Restaurant
01.2015 - 01.2016
  • Welcome customers in a professional and positive manner.
  • Work with multi-cultural populations.
  • Bilingual assistance as needed.
  • Assist with Restaurant decoration and design.
  • Maintain transaction records to minimize theft.
  • Generate bills according to orders and operate POS for billing collections.
  • Maintain the bar and service area in a neat, clean, and organized condition to meet health code requirements.
  • Drink mixology professional training.
  • Ensuring that customers receive efficient and prompt service.
  • Maintain customer safety and a welcoming enjoyable atmosphere.
  • Check I.D has to assure appropriate alcoholic drink services, maintaining state law.

Education

Bachelor of Business Administration -

Lehman Collage
New York, NY
01-2025

English Certificate -

Columbia University
New York, NY
01.2015

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Document preparation
  • Calendar management
  • Schedule management
  • File management

Certification

  • Licensed Administrative Professional

Languages

4,5

Timeline

Secretary B

Columbia Doctors
09.2022 - Current

Medical Assistant

Medical Office (CITIMED)
01.2021 - 01.2022

Sales Associate

Victoria’s Secrets
01.2018 - 01.2020

Sales Associate/Customer Relations

Xios Clothing Line
01.2015 - 01.2017

Bartender/Hostess/Waitress

El Patron Restaurant
01.2015 - 01.2016

Bachelor of Business Administration -

Lehman Collage

English Certificate -

Columbia University

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