Cristina Rodriguez
East Hartford,CT
Summary
Dynamic manager with expertise in optimizing preanalytics workflows and leading high-performing teams. Proficient in, strategic scheduling, and cross-departmental collaboration, driving measurable improvements in patient outcomes and staff satisfaction.
Overview
14
14
years of professional experience
Work History
Manager of laboratory services- Preanalytics
Hartford Hospital
12.2022 - Current
- Implemented streamlined pre-analytics processes, enhancing data accuracy and reducing turnaround time for patient results.
- Spearheaded the integration of new data management tools, resulting in measurable improvements in data retrieval speed and accuracy.
- Analyzed workflow inefficiencies, leading to the development of targeted solutions that improved departmental productivity.
- Managed 4 supervisors, improving team efficiency and satisfaction.
- Led team to win 2023 Team of the Year award.
- Oversee budgets for 2 cost centers, optimizing resource allocation.
- Reduced overtime through strategic scheduling and problem-solving.
- Facilitated communication between laboratory and CCMC, strengthening collaboration.
- Compiled quality management report and presented findings to CCMC.
Unit leader supervisor Histology
Hartford Hospital
05.2022 - 12.2022
- Supervised histology lab operations, enhancing quality control and ensuring compliance with regulatory standards.
- Trained and mentored staff in histological techniques, fostering skill development and adherence to best practices.
- Reviewed slides for accuracy before submission to pathologists, ensuring reliable diagnostic results.
- Collaborated with pathologists to ensure timely delivery of histology results.
- Conducted routine equipment maintenance and troubleshooting in the histology lab.
Unit leader supervisor- Phlebotomy
Hartford Hospital
12.2019 - 05.2022
- Lead phlebotomy team, ensuring efficient workflow and compliance with procedures.
- Supervise staff to maintain high-quality patient care and adherence to hospital standards.
- Guided a team of phlebotomy technicians, fostering a collaborative environment that improved workflow efficiency and enhanced staff morale.
- Managed scheduling for 42 staff, ensuring optimal shift coverage and consistent quality patient care.
- Implemented a streamlined scheduling system for 42 staff members, optimizing shift coverage and ensuring consistent quality patient care.
- Guided new hires to align with hospital mission and vision, promoting team cohesion and engagement.
- Conducted interviews and made staffing decisions, directly influencing team dynamics and operational effectiveness.
- Maintained detailed quality reports and dashboards, enabling data-driven decision-making that contributed to measurable improvements in patient care.
Phlebotomist
Hartford Hospital
12.2018 - 12.2019
- Collected blood samples using standard phlebotomy techniques, ensuring patient safety and comfort.
- Prepared and labeled specimens accurately for laboratory analysis and testing, facilitating timely results.
- Followed infection control procedures to maintain a safe environment for patients and staff.
- Trained new staff on phlebotomy techniques and hospital protocols effectively.
- Delivered compassionate customer service, enhancing patient experience during blood collection procedures.
- Cleaned and organized work area and equipment, ensuring efficient workflow.
Manager
Healthcare services Group
West Hartford, Connecticut
08.2012 - 09.2019
- Constructed schedules for three departmental groups, managing 25 employees in laundry and housekeeping.
- Facilitated monthly in-services, ensuring compliance with mandatory education requirements and improving staff knowledge.
- Conducted yearly budget planning for departmental resources.
- Conducted weekly payroll for staff with accuracy and efficiency.
- Coordinated cleaning schedules to optimize operational flow.
- Performed quality inspections of resident rooms, common areas, and offices to uphold standards.
- Ordered supplies and scheduled machine maintenance to optimize functionality and minimize disruptions.
- Maintained appealing, sanitary environment for guests, residents, and staff in 140-bed facility, enhancing overall satisfaction.
Waitress/ Guest Service Manager
Dakota Steakhouse and Tavern
08.2012 - 09.2019
- Ensured exceptional service and food quality, enhancing guest satisfaction.
- Resolved guest concerns promptly, fostering a positive dining experience.
- Served guests promptly.
- Coordinated hosting and support staff schedules to optimize service flow.
- Inspecting restaurant at closing.
- Performed nightly cash deposits to secure funds at closing.
- Conducted interviews and hired colleagues.
Education
Bachelor’s Degree - Health Science
Goodwin University
East Hartford, CT01-2022
Associates Degree - Histology
Goodwin College
East Hartford, CT01-2019
Skills
- Laboratory Information Systems
- Quality Assurance
- Data management
- Process improvement
- Team leadership
- Cross-departmental collaboration
- Patient Interaction
Accomplishments
- Team of the year-phlebotomy, Hartford Hospital, 01/01/23
- Medical Staff appreciation award, Hartford Hospital, 01/01/23
Professional Overview
Manager of Preanalytics with over 13 years of experience leading teams to enhance workflow efficiency and staff morale. Skilled in phlebotomy, data analysis, and scheduling optimization, successfully managing budgets and fostering cross-departmental collaboration. Committed to continuous improvement and innovation, driving measurable improvements in patient care and departmental productivity.
Timeline
Manager of laboratory services- Preanalytics
Hartford Hospital
12.2022 - Current
Unit leader supervisor Histology
Hartford Hospital
05.2022 - 12.2022
Unit leader supervisor- Phlebotomy
Hartford Hospital
12.2019 - 05.2022
Phlebotomist
Hartford Hospital
12.2018 - 12.2019
Manager
Healthcare services Group
08.2012 - 09.2019
Waitress/ Guest Service Manager
Dakota Steakhouse and Tavern
08.2012 - 09.2019
Bachelor’s Degree - Health Science
Goodwin University
Associates Degree - Histology
Goodwin College