Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Rosas

Houston

Summary

Experience with customer service, with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Great in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction

Overview

8
8
years of professional experience

Work History

Team Member

Dominos's Pizza
01.2015 - 08.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Server

Olive Garden - Darden Restaurants
04.2014 - 06.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Seasonal Worker

Party City
09.2014 - 12.2014

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  • Handled high-pressure situations effectively by remaining calm and focused during seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Enhanced customer satisfaction by providing efficient and friendly service during holiday seasons.

Host/Server

Applebee's
02.2010 - 02.2012
  • Providing a welcoming environment for guests, enhancing overall dining experience and building customer loyalty.
  • Coordinated seating arrangements efficiently, reducing wait times and increasing table turnover during peak hours.
  • Maintained accurate order records, ensuring timely food delivery and minimizing errors, contributing to a smoother service flow.
  • Collaborated with kitchen staff to communicate special requests, ensuring customer satisfaction and memorable dining experiences.
  • Monitored customer feedback to identify service improvement areas, leading to noticeable gains in guest satisfaction scores.

Host/Busser

Collina's Italian Restaurant
05.2008 - 10.2010
  • Provided great customer service by greeting guests warmly and ensuring a welcoming atmosphere, enhancing overall dining experiences.
  • Streamlined table turnover processes, significantly reducing wait times and boosting restaurant capacity during peak hours.
  • Maintained cleanliness and organization of dining areas, upholding health standards and contributing to a positive restaurant reputation.
  • Orchestrated efficient seating arrangements, optimizing table assignments and increasing customer turnover during busy hours.
  • Worked closely with servers to provide the best dining experience for the customers, cleaning tables, getting drink order and having a nice and neat drink station.

Education

High School Diploma -

Hasting High School
Houston, TX
06.2010

Medical Assistant -

Remington College-Houston
Houston, TX
04.2011

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Server support
  • Guest relations
  • Telephone reception
  • Reservations
  • Table assignment coordination
  • Seating arrangements
  • Front of house organization
  • Greeting guests
  • Table bussing
  • Food running
  • Guest seating
  • Payment processing
  • Flexible and adaptable

Languages

English and Spanish

Timeline

Team Member

Dominos's Pizza
01.2015 - 08.2016

Seasonal Worker

Party City
09.2014 - 12.2014

Server

Olive Garden - Darden Restaurants
04.2014 - 06.2015

Host/Server

Applebee's
02.2010 - 02.2012

Host/Busser

Collina's Italian Restaurant
05.2008 - 10.2010

High School Diploma -

Hasting High School

Medical Assistant -

Remington College-Houston