Cristina Rosa Vega
Cantonment,FL
Summary
I'm a Bilingual Professional with 7+ years of costumer service and clerical management experience. Known for being an organized professional with extensive knowledge of Residential property sales, mortgage coordination, construction scheduling and technology savvy. Successful at closing deals with accuracy and speed. Trained in Dotloop, and DocuSign to ensure great customer service. Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, clients and team members to further team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Realtor
Epique Realty
2019.01 - Current
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Coordinated appointments to show tenants and buyers prospective homes.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Communicated with 15+ new potential clients daily for lead generating.
- Wrote contracts to outline sales and purchases of properties.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Use of SkySlope, Dotloop and DocuSign to create and prepare documents such as closing statements, purchase agreements and deeds.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Business Office Manager- Remote
Gerizim Trim & Interiors LLC
2017.02 - Current
- Update reports, managed accounts, and generated reports for company database.
- Send invoices and payments on time
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of 30+ incoming customer and builder calls, emails and faxes per day, all with minimal wait times.
Receptionist/ Medical Assistant
MedLink Georgia, Inc.
2016.03 - 2017.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to 50+ inquiries daily, from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Call Center Representative
Concierge Contact Center
2015.03 - 2016.03
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Bilingual Intake Representative
Ellison Income Tax Services
2014.11 - 2015.04
- Organized paperwork such as charts and reports for office and client needs.
- Completed approximately 15 + intake assessment forms and filed clients' charts daily.
- Liaised with accountants to confirm accuracy of client tax returns.
- Analyzed financial documents to accurately reflect client information on tax returns for tax preparer.
Education
Certification Program in MEDICAL ASSISTANT/Clerical and Clinical -
NEW HORIZONS MEDICAL INSTITUTE
Winder, GA01.2015
HEALTHCARE -
Athens Technical College
Athens, GA01.2015
High School Diploma -
Clarke Central High School
Athens, GA08.2014
Skills
- Administrative Support
- Closing Support
- Appraisals
- Marketing Management
- Negotiation
- Database Management
- Schedule Coordination
- Attention to detail
Certification
- Medical Assistant
- CPR/First Aid
- Real Estate License
Languages
Spanish - Expert
Additional Information - References
- Shayra Figueroa, Business Owner, (864) 526-2476
- Angel Casado, Gerizim Trim, (843) 708-7938
- Shaun Foudy, Builder, (772) 418-7890
- Lissette Ramirez, First Option Mortgage Branch Manager, (678) 232-4664
Timeline
Realtor
Epique Realty
2019.01 - Current
Business Office Manager- Remote
Gerizim Trim & Interiors LLC
2017.02 - Current
Receptionist/ Medical Assistant
MedLink Georgia, Inc.
2016.03 - 2017.03
Call Center Representative
Concierge Contact Center
2015.03 - 2016.03
Bilingual Intake Representative
Ellison Income Tax Services
2014.11 - 2015.04
Certification Program in MEDICAL ASSISTANT/Clerical and Clinical -
NEW HORIZONS MEDICAL INSTITUTE
HEALTHCARE -
Athens Technical College
High School Diploma -
Clarke Central High School
- Medical Assistant
- CPR/First Aid
- Real Estate License
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