Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
References
Generic

Cristina Salas

El Monte,CA

Summary

Dynamic and detail-oriented professional with experience at City of Hope Radiation Oncology and Kaiser Permanente. Proven ability to deliver exceptional customer service and adapt to changing environments. Proficient in EPIC, Aria, and Microsoft Excel, with a strong commitment to accuracy, compassion and patient privacy. Eager to contribute to a collaborative team.

Overview

7
7
years of professional experience

Work History

Receptionist

City Of Hope
07.2025 - 09.2025
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Collaborated with Radiation Therapists and Doctors in order to provide the best care possible
  • Worked with outside entities to obtain Medical records for patients to assist with patient care planning
  • Submitted CPT codes for Prior authorizations
  • Experience with patient registration, appointment scheduling, referrals, and insurance verification
  • Skilled in Aria, EPIC, Microsoft Teams and Excel
  • Greeted incoming visitors and customers professionally and provided compassionate and knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported department efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • 65 wpm typing speed

Pharmacy Assistant

Kaiser Permanente
04.2023 - 03.2025
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Updated computer system with current customer, payment and inventory information.
  • Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
  • Input patient information into computer system for prescription orders.
  • Operated computer programs daily to assist customers and complete tasks such as Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
  • Managed high-volume inbound and outbound calls to address customer inquiries and resolve issues at the mail order pharmacy call center

Fulfillment Associate

Amazon
10.2020 - 03.2023
  • Team leader for Problem Solve Section
  • Moved Envelopes and packages (up to 50 lbs.) into Amazon's computerized system and placed packages onto pallets evenly distributing items in order to safely get items ready for distribution to customers.
  • Wrapped pallets in shrink wrap prior to loading.
  • Safely transported Completed Pallets to back of warehouse and loaded them into correct Amazon truck location in preparation for transportation.
  • Moved and lifted heavy loads of merchandise using pallet jacks.
  • Worked in Problem Solve department to solve issues with packages such as damages, missing items, loose items, and items that were mistakenly sent to wrong building.
  • Worked with Problem Solve team to help clean up spills that occurred during shift when packages were damaged, ensured that all safety measures were in place while cleaning up unknown substances.
  • Worked with associates in order to correctly lift heavy items and also made sure that work was finished in timely manner.
  • Followed procedures at all times for personal and team safety.
  • Adhered to all COVID-19 safety procedures put into place by amazon such as proper PPE and ensuring 6 ft. of distance between myself and others.
  • Served as COVID-19 Auditor for shift by observing all areas of warehouse and made sure employees adhered to guidelines set forth by management to protect employees against spread of COVID. This included completing 5 surveys per shift with questions pertaining to employee behaviors in regards to COVID-19 safety procedures.

Medical Coder

HealthCare Select
04.2019 - 07.2019
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Used EPIC 3M to correctly review and code Medical Records.
  • ICD-10-CM Coding
  • Used Microsoft Excel to create data charts based on medical records coded by Health Information Management Department
  • Stayed up to date on coding policies and procedures in Health information Department by seeking out peer advice, along with gaining information on AHIMA website and referring to ICD-10-CM Coding guidelines.

Student Intern

Rady Children's Hospital Of San Diego
02.2019 - 03.2019
  • Practiced coding medical records with supervision.
  • Interviewed and observed employees in all areas of Health Information Management Department. This included cancer registry, release of information, clinical documentation integrity, data analyst and scanning records into computerized medical records system.
  • Completed 80 hours of internship as required in last semester of school at Santa Barbara City College in order to obtain associates degree in Health Information Technology.
  • Reviewed charts that were previously coded in order to learn and take notes to improve knowledge of coding medical records.
  • Worked with Microsoft Excel, EPIC 3M 360, and Microsoft Outlook.

Education

Associate of Arts - Health Information Technology

Santa Barbara City College
Santa Barbara, CA
05.2019

High School Diploma -

Arroyo High School
El Monte, CA
06.2004

Skills

  • HIPAA Compliance
  • Prescription Interpretation
  • Reviewing medical records for accuracy while maintaining patient privacy and applying correct code for medical billing
  • Goal-oriented, multitasker, and comfortable with computers and electronics
  • Proficient in Microsoft Excel, Microsoft Outlook and Microsoft Teams
  • Insurance verification, submitting CPT codes for Prior Authorizations
  • Reliable, Self-motivated, positive, and team player
  • Exceptional customer service with call center experience
  • Easily adapt to changes in any workplace
  • Paying close attention to detail
  • BLS Certified
  • Spanish speaker
  • Appointment scheduling
  • Knowledgeable in Aria and EPIC

Affiliations

  • AHIMA (American Health Information Management Association)
  • CHIA (California Health Information Association)

Timeline

Receptionist

City Of Hope
07.2025 - 09.2025

Pharmacy Assistant

Kaiser Permanente
04.2023 - 03.2025

Fulfillment Associate

Amazon
10.2020 - 03.2023

Medical Coder

HealthCare Select
04.2019 - 07.2019

Student Intern

Rady Children's Hospital Of San Diego
02.2019 - 03.2019

Associate of Arts - Health Information Technology

Santa Barbara City College

High School Diploma -

Arroyo High School

References

Gabby Torres

Medical Assistant

City Of Hope

301 W. Huntington Dr

Arcadia, Ca 91007

(626) 574- 3657

Eduardo Garcia

Pharmacy Assistant 

Kaiser Permanente

9521 Dalen St.

Downey, Ca 90242

(323) 570-7349

Eric Diaz

Optical Lab Clerk

Kaiser Permanente

Los Angeles

(626) 627-8719

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