Cristina Sanchez-Reeves
Phoenix,AZ
Summary
Detail-focused professional with over 7 years of experience managing office operations such as data entry, customer support, research, and report generation. Collaborating with cross-functional teams to produce departmental training and product development.
Overview
12
12
years of professional experience
Work History
Resolutions Specialist
Rupa Healthcare
07.2023 - 11.2024
- Successfully managed patient and practitioner complaints and inquiries, providing timely resolutions to ensure customer satisfaction.
- Developed strong relationships with patients and practitioners by actively listening to their needs and responding promptly.
- Successfully managed patient and practitioner complaints and inquiries, providing timely resolutions to ensure customer satisfaction.
- Adapted quickly to changing priorities while maintaining high levels of quality assurance throughout the entire process.
- Created processes for resolving patient issues in a timely manner, resulting in improved customer service experience.
- Identified opportunities for improving existing processes or developing new ones based on insights from customer feedback.
- Logged and resolved laboratory test issues efficiently while adhering to strict turnaround times
Client Support Specialist
Midigator
12.2021 - 06.2022
- Created, implemented, and presented new processes within Confluence to develop product training material for the customer success team
- Initiated contact with customers by phone, video conference, email, or chat to provide service information and resolve customer grievances
- Navigated 6 software programs, and 5 applications and utilized search tools to find information daily
- Coordinated with 4 assigned CSMs on a daily basis to resolve customer-related issues within designated books of business
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Interacted with team members across departments to research and resolve customer issues.
Admin/Data Entry
Fore Enterprise
02.2019 - 12.2021
- Reviewed source documents such as payroll reports, expenses, or bills and enter data in specific data fields using excel spreadsheets
- Executed compliance checks to verify the accuracy of the information for data reporting
- Managed protected employee information on a daily basis within a secure location
- A detailed review of all information provided by Managers to confirm accuracy and completeness prior to sending reports to the payroll department
Wax Specialist Team Lead
European Wax Center
04.2016 - 03.2021
- Distributed daily center tasks, and inspected for completion and quality assurance
- Performed above goal levels while leading the team to follow processes with sales, guest retention, and KPIs
- Awarded 'Excellence In Service' award for exceeding metric goals in 4 out of the 5 years
- Resolved employee and guest issues promptly
- Facilitated training, certification, and observation-based feedback to new and existing employees based on company processes
Insurance Specialist II
McKesson Specialty Pharmacy
11.2014 - 08.2015
- Contacted various payers to obtain necessary insurance information
- Collected all information and documentation needed for prior authorization requests
- Relayed and documented accurate and detailed medical, pharmacy, and co-pay information to patients
- Provided daily production reports to management
Medicare Payor Change Coordinator
Apria Healthcare
08.2012 - 05.2014
- Verified Medicare eligibility and relayed accurate information to patients
- Initiated quality assurance procedures to ensure processes were followed and assisted with special projects
- Trained and mentored new and current employees
- Obtained necessary documentation from providers and patients to approve DME services
- Received Employee of the Month award for going Above and Beyond in processes to secure company goals
Education
PIMA Medical Institute
Mesa, AZundefined
Ashford University
Clinton, IASkills
- Ability to Multitask
- Effective Time Management
- Google Suite
- Slack
- Computer Skills
- Attention to Detail
- Saas
- Emdeon
- EMR
- Medical Terminology
- Confluence
- Microsoft Office Suite
- Endeavor
- Medisoft
- MDRythm
- Lytec
- Intercom
- Hubspot
- JIRA
- Asana
- Django
Timeline
Resolutions Specialist
Rupa Healthcare
07.2023 - 11.2024
Client Support Specialist
Midigator
12.2021 - 06.2022
Admin/Data Entry
Fore Enterprise
02.2019 - 12.2021
Wax Specialist Team Lead
European Wax Center
04.2016 - 03.2021
Insurance Specialist II
McKesson Specialty Pharmacy
11.2014 - 08.2015
Medicare Payor Change Coordinator
Apria Healthcare
08.2012 - 05.2014
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Ashford University
PIMA Medical Institute
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