Cristina Segura
Houston,TX
Summary
Responsible Medical Scheduler with solid experience in managing patient information, and scheduling appointments, also experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Overview
1
1
year of professional experience
Work History
Medical Appointment Scheduler
Womens Hospital
08.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
High School Diploma -
Milby High School
05-2018
Skills
- Insurance verification
- Appointment scheduling
- Multitasking Abilities
- Excellent communication
- Patient registration
- Insurance authorizations
- Scheduling tests and procedures
- Healthcare software
- Eligibility determination
- Coverage and authorizations
- Electronic medical records
- Prior authorization processing
- Medical terminology
- Documentation and correspondence
- Insurance terminology
- Insurance benefits verification
- Deductible & co-pay calculation
- CPT coding
- Patient eligibility requirements
- Medical records verification
- Patient referral
Timeline
Medical Appointment Scheduler
Womens Hospital
08.2023 - Current
High School Diploma -
Milby High School
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