Cristina Serio
Pasadena,MD
Summary
Dynamic and results-driven professional with extensive experience at Johnston & Murphy, excelling in customer service and consultative sales. Proven ability to enhance store appearance and customer experience through organization and brand awareness. Adept at building relationships and providing tailored shopping experiences, contributing to increased customer loyalty.
Loyalty Member @ Casino and dedicated.
Overview
6
6
years of professional experience
Work History
Shoe Sales Associate
Johnston & Murphy
2002 Annapolis Mall Rd. Annapolis M.D 21401
03.2018 - 04.2019
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Table Games Dealer
Maryland Live Casino
7000 Arundel Mills Cir. Hanover M.D 21076
01.2013 - 10.2016
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Education
High School Diploma -
Anne Arundel Community College
Arnold, MDSkills
- Fashion sense
- Brand awareness
- Stock replenishment
- Organization
- Customer experience management
- Consultative sales
- Display building
- Customer service
- Store maintenance
- Sales promotions
Live 5 Award Outstanding Employee Award
I showed oustanding qualities
Languages
English
Full Professional
Spanish
Limited Working
Italian
Limited Working
Timeline
Shoe Sales Associate
Johnston & Murphy
03.2018 - 04.2019
Table Games Dealer
Maryland Live Casino
01.2013 - 10.2016
High School Diploma -
Anne Arundel Community College