Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern

M. Cristina Simmons

Marana,Arizona

Summary

To further enhance my career through experience and continuous learning. Mature, bilingual individual looking for stable long-term employment.

Overview

30
30
years of professional experience

Work History

Site Coordinator

Hope, Tucson Center
07.2024 - Current
  • At the direction of the Site Director, manages the day-to-day operations including: coordination with stakeholders, coordination of member care, and staff activities
  • Collaborates with other community stakeholders to coordinate efforts and act as a liaison with other community providers and agencies, attends relevant meetings as needed
  • Participate in stakeholder meetings and reports on progress on programming as a representative of HOPE, Inc
  • Coordinate with the other HOPE programs to manage referrals, ensuring intakes are completed and are receiving appropriate services
  • Provides administrative support to the Site Director
  • Provides training and orientation of new employees at the direction of the Site Director
  • Provides direct supervision of transportation and front desk staff
  • Coordinate transportation needs for members
  • Participate in staff selection and orientation of new personnel as appropriate
  • Assists in vendor relationship management including soliciting pricing from multiple third-party vendors and presenting information to the Site Director for final approval
  • Monitors office and program supplies inventory and send Expenditure Request Forms to the Site Director for approval
  • Maintains vehicle fleet in Tucson including scheduling maintenance and submission of required reports
  • Manage the facilities, cleanliness, fire drills, inspections
  • Ensures compliance with and support of Executive directives, agency contracts and established policies and procedures
  • Perform other related duties in accordance with agency needs and changes
  • Complete all orders and ensure consistent communication on the status of supplies, including any delays with the team in accordance with purchasing policies and procedures.

Outpatient Office Manager/Office Coordinator

The Haven
02.2021 - 04.2024
  • Open and close the office daily
  • Greet all visitors including clients, providers and guests aiding as needed while maintaining HIPPA/Confidentiality Standards
  • Complete all IOP/OP ordering and ensure consistent communication on the status of supplies, including any delays with the team in accordance with Purchasing Policies and Procedures
  • Complete Team Meeting minutes
  • Update Staff Schedule Spreadsheet, including any approved time off by staff
  • Process Completion Certificates as requested, process Client Completion Packages to include vouchers and referrals as specified by Member Handbook
  • Disburse Level System Rewards to Members as specified in Member Handbook
  • Review group attendance reports for attendance reward purposes
  • Various required weekly, daily, and monthly reporting from Electronic Health Record then disburse to staff and key management as appropriate
  • Schedule IOP Clients for OP appointments upon completion of Program
  • Ongoing management, correction, and approval staff timesheets via Paycor as needed for timely payroll processing
  • Coordinate transportation needs for members
  • Answer multi-line phone system and field calls appropriately
  • Submit Facilities Work Order Requests and coordinate closely with Facilities Manager for follow-through and completion of requests
  • Conduct Routine Emergency Drills, record outcomes and assess areas requiring attention and improvement
  • Submit comprehensive Required Coordination of Care Report within required timeframe per AHCCCS guidelines
  • Scan and upload client documents into Electronic Medical Record
  • Create and update Haven forms as requested
  • Maintain Calendar of events
  • Receive and sort and distribute Haven staff and client mail, donations, providing tax donation forms to donors
  • Ensure timely shredding of all Haven confidential information
  • File documents as necessary
  • Maintain and reconcile department Petty Cash funds monthly providing allocation of funds report to Finance Director
  • Process weekly deposits and provide Cash Receipts log to Finance Director
  • Complete check-ins for all clients and provide pertinent information regarding their treatment
  • Coordinate updates to procedures and processes within the department to streamline efficient environment for both staff and clients with Program Manager
  • Provide Sliding Fee Scale applications to self-pay clients and forward to Billing Department for Processing
  • Collect, process payment from and provide receipts to self-pay clients
  • Assemble Intake packages for all clients including linen bags to include bedding items for IOP with Recovery Housing clients
  • Coordinate, organize, set up for events, trainings and meetings
  • Coordinate, organize, set up and facilitate IOP Completion Ceremonies
  • Geo Advertising and Marketing

Executive Assistant/Bookkeeper

08.2019 - 02.2021
  • Open and close office daily
  • Pick up checks as needed and process deposits electronically via NetCapture
  • Answer multi-line phone system and field calls appropriately
  • Maintain and order or pick up office supplies
  • Pick up and drop off mail and packages as needed
  • Make travel arrangements, confirm and send the itinerary along with necessary booking confirmations via email to the traveler including any other relevant staff members
  • Prepare Monthly Digital Metrics Reports for a variety of clients
  • Sort, organize and file incoming media invoices to appropriate client files
  • Assist with monthly media payables and process check payments to vendors as needed via QuickBooks
  • Maintain In-house Vendor and Client files
  • Continuous data entry and reconciliation of all AP/AR via QuickBooks
  • Process receivables, In-House payable and Media payable reports monthly via QuickBooks and Excel
  • Monthly Bank Reconciliation and reporting
  • Create and maintain Social Media posts for a variety of clients
  • Create media insertion orders monthly for select clients as needed.

Office Assistant/Media Assistant

04.2018 - 12.2018

Office Manager / Bookkeeper

Bob’s Backhoe, Inc. / Southwest Biosystems, LLC
09.2017 - 02.2018
  • Responsible for a variety accounting functions
  • Process payroll weekly
  • Prepared Profit and Loss, Open Balance, Transaction Detail, and weekly Timesheet Activity reports
  • Administered bookkeeping, cash intake/reconciliation, and order placement
  • Filed and paid City, State, Unemployment, and payroll taxes monthly and Federal taxes annually
  • Continuous data entry via QuickBooks for Invoicing, process Estimates and job costing purposes
  • Create and file W-2, W-3 and 1099 Miscellaneous forms for all contracted employees
  • Organize and maintain an efficient work environment
  • Process deposits and maintain accounts receivable
  • Export QuickBooks data to Excel for efficient record keeping
  • Maintain and process Accounts payables in a timely manner
  • Maintain office supplies
  • Maintain required Insurance and licenses per Arizona Registry of Contractors
  • Direct point of contact for all vendors, customers and leads via telephone and email.

Medical Administrative Assistant

Han University and The Arizona School of Acupuncture and Oriental Medicine
01.2017 - 09.2017
  • Pleasantly greet all people entering or exiting the clinic
  • Check in with the patient while he/she waits for an appointment
  • Address patient concerns and effectively communicate them to the appropriate individuals
  • Maintain smooth communication flow between patients, intern, supervisor and the administration
  • Answer incoming calls in a professional manner
  • Retrieve voicemail messages and return calls in a timely manner
  • Confirm all patient appointments 1-2 days in advance
  • Schedule and cancel patient appointments according to clinic changes and needs
  • Verify and update patient information and profile in QuickBooks
  • Record invoices and payments in QuickBooks for all transactions
  • Run weekly and monthly transaction reports to include Balance Sheet, Profit and Loss along with Resale Income Reports
  • Reconcile daily transactions
  • Reconcile QuickBooks daily transaction report after each shift
  • Pull and prepare patient charts daily with the applicable forms, verifying each form is complete before filing at the end of each shift
  • Replenish clinic forms in a timely manner
  • Keep the reception area clean, organized, and safe
  • Maintain clinic supplies and note when items are low and need replenishing in a timely manner
  • Maintain and enter herbs and supplies in inventory.

Education

Certificate - Medical Administration

Pima Medical Institute
Tucson, AZ
10.2001

High School Diploma -

Sahuaro High School
Tucson, Az.
05.1993

Skills

  • Advanced proficiency in Outlook, including creating, sharing and managing multiple calendars, scheduling meetings, and filtering emails
  • Outlook, including creating, sharing and managing multiple calendars, scheduling meetings, and filtering emails
  • Highly skilled in utilizing Excel for data analysis and reporting, with a proven ability to streamline financial processes through efficient use of MS Office 365 applications (Word, Outlook, and SharePoint)
  • Experience with
  • PowerPoint and Publisher
  • Skilled in the use of various types of multi-line phone systems
  • Type 45 wpm
  • Proven critical thinking skills
  • Proficient writing and communication skills
  • Strong analytical and planning skills
  • Proficient in QuickBooks Desktop and Online, including invoicing, bank reconciliation, payroll processing, and custom report generation
  • Strong administrative skills
  • Ability to prioritize and organize work
  • Experience in efficient use of Google Drive and Docs as well other essential tools necessary for efficient workflow
  • Strong management, leadership and organizational skills
  • Effective oral and written communications skills
  • Ability to implement organization-wide activities (setting objectives, developing strategies, developing policies and procedures for programming, and organizing the functions necessary to accomplish the activities)
  • Skills in staffing effectively; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, resolving problems; and controlling the functions (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
  • Staff supervision
  • Staff scheduling
  • Scheduling coordination
  • Event logistics
  • Training and mentoring
  • Report preparation
  • Staff training
  • Volunteer recruitment
  • Compliance management
  • Inventory control
  • Vendor relations
  • Safety enforcement
  • Fiscal management
  • Workflow planning

Certification

  • Medical Administration from Pima Medical Institute CPR/AED Certified
  • Level One Fingerprint Clearance
  • Qualify as a Behavioral Health Technician under AHCCCS Recovery Support Specialist Certified
  • Trauma Informed Care Certified
  • Non-Violent Crisis Intervention Certified
  • QuickBooks Online Certified

Languages

  • Speak, Read, and write in fluent Spanish.

    • Timeline

    Site Coordinator

    Hope, Tucson Center
    07.2024 - Current

    Outpatient Office Manager/Office Coordinator

    The Haven
    02.2021 - 04.2024

    Executive Assistant/Bookkeeper

    08.2019 - 02.2021

    Office Assistant/Media Assistant

    04.2018 - 12.2018

    Office Manager / Bookkeeper

    Bob’s Backhoe, Inc. / Southwest Biosystems, LLC
    09.2017 - 02.2018

    Medical Administrative Assistant

    Han University and The Arizona School of Acupuncture and Oriental Medicine
    01.2017 - 09.2017

    Certificate - Medical Administration

    Pima Medical Institute

    High School Diploma -

    Sahuaro High School

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    M. Cristina Simmons