Cristina Slim
Arcadia,CA
Summary
Over 15+ years of Leadership, Training, and Business Management experience. Extensive background in customer-oriented service operations and business development. History of improving policies, reducing turnover, optimizing compensation and reducing benefits costs. Collects, organizes and evaluates key data to improve HR decision-making process.
Overview
8
8
years of professional experience
Work History
Hotel Manager/Human Resources Manager
Aimbridge Hospitality
12.2023 - Current
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Handling workplace investigations, disciplinary, hiring, and termination procedures.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws.
- Motivated employees through special events and incentive programs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Provided ongoing training and support to managers in areas such as performance management, conflict resolution, mentorship opportunities, and coaching techniques.
Human Resources Manager
Pacifica Hotels
08.2021 - 12.2023
- Reviewed up to date CDC guidelines including: State & Local ordinances and Federal mandates with regards to COVID.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Reduced turnover rates by 12% through effective talent acquisition and retention strategies.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Experience with Microsoft Office including Word, Excel, PowerPoint, Outlook, Microsoft
365 including SharePoint, and HRIS.
Specialty Assistant Store Manager
Lowe's Home Improvement
02.2021 - 09.2021
- Boosted sales performance with targeted marketing strategies and promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Director of Training
Interstate Hotels & Resorts
08.2016 - 06.2020
- Conducted in-person training for multiple properties as a Corporate Field Trainer for the West Region
- Directed, tracked, and managed all learning and development project prioritization and planning processes to ensure projects are completed for 900+ associates, including union associates, managers and executives
- Determined the appropriate blend of adult learning methodologies, including in-person and web-based training to ensure best-in-class learning
- Led, managed, coached, and developed employees in our organization by creating a learning and development plan for their growth and development
- An active member of the Human Resources team with handling employee relations, recruiting, implementing policies and procedures, performance management, creating standard operating procedures, resolving workplace conflicts, handling investigations, and conducting all compliance-related training, including Wage and Hour, Safety, Harassment, Cultural Awareness, Diversity, and others
- Experience with the human resources information systems (HRIS) Workday and ADP
- Managed and planned all associate, manager, and community involvement events.
Education
Human Resources Management Certificate -
Loyola Marymount
Los Angeles, CA12.2020
Associate of Science Degree - Paralegal
Everest College
Ontario, CA10.2006
Skills
- Hospitality
- Risk Management
- Benefits Administration
- Training and Development
- HR policies and procedures
- Organizational Development
Languages
Spanish
Full Professional
Training
- Certified Rooms Division Executive (CRDE)
- Certified Hospitality Trainer (CHT)
- Certified M.O.A.B Trainer
- Certified TiPS Instructor
- AED/CPR/First Aid Certified
- 4 Disciplines of Execution Property Coach
Timeline
Hotel Manager/Human Resources Manager
Aimbridge Hospitality
12.2023 - Current
Human Resources Manager
Pacifica Hotels
08.2021 - 12.2023
Specialty Assistant Store Manager
Lowe's Home Improvement
02.2021 - 09.2021
Director of Training
Interstate Hotels & Resorts
08.2016 - 06.2020
Human Resources Management Certificate -
Loyola Marymount
Associate of Science Degree - Paralegal
Everest College
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