Cristina Tafoya
Buhl,ID
Summary
Experienced bilingual individual in patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
North Canyon Medical Center-Buhl Clinic
07.2022 - 01.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record (EHR) systems.
- Answered phone calls and addressed patient inquiries promptly.
- Translated for Spanish speaking patients.
- Collected patient information and verified insurance details accurately.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Assisted in coordinating office activities to enhance workflow efficiency.
- Processed medical forms and documentation for new patients effectively.
- Collaborated with healthcare staff to ensure seamless patient experience.
- Worked closely with the clinic manager to assist in any additional duties.
- Helped train employees or new hires.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored multiple schedules for Family Medicine and Specialty Clinic ensuring proper information was acquired prior to patients appointment.
- Checked patient insurance, demographic, and health history to keep information current.
- Acquired patient’s identification and insurance cards.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Downloading, printing, uploading patient documents/faxes to appropriate locations.
- Sent reminder text messages and documented patient responses on the EMR system.
Receptionist/ Medical Assistant
PERMA Mental Health
11.2021 - 05.2022
- Opening up the clinic for the day.
- Making sure Ketamine rooms had appropriate supplies.
- Checking voicemails and responding in a timely manner.
- Answering phones thoroughly the day and calling patients back.
- Downloading documents from fax line and uploading documents to appropriate file.
- Printing documents for the providers to sign off.
- Taking memos and forwarding to appropriate party.
- Checking patients in and out.
- Scheduling all appointments for both providers. Verifying all patient demographics and insurance information was all up to date.
- Obtaining proper consent forms. Obtaining copies of insurance cards.
- Taking patients vitals (weight, blood pressure, and temperature).
- Administering Ketamine to patients.
- Keeping records.
- Following up on outgoing referrals.
- Keeping constant communication with providers.
- Calling no-show patients.
- Sending out text reminders and answering texts through Text line.
- Setting up providers TeleHealth appointments.
- Processing genetic pharmaceutical tests.
- Obtaining urine samples and processing in system.
- Scheduling pick ups for all tests.
- Creating recalls for patients who did not show up or answer the phone call.
- Calling and scheduling referrals. Being friendly and interactive with patients.
Teller Supervisor
First Federal Savings Bank of Twin Falls ID
10.2017 - 09.2021
- Supervised daily teller operations ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service best practices and operational procedures.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and retention.
- Monitored cash handling processes to prevent discrepancies and ensure accurate transactions.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Wrote and distributed customer correspondence.
Education
Buhl High School
Buhl, ID05-2011
Skills
- Billingual
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Problem-solving
- Multitasking
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
North Canyon Medical Center-Buhl Clinic
07.2022 - 01.2025
Receptionist/ Medical Assistant
PERMA Mental Health
11.2021 - 05.2022
Teller Supervisor
First Federal Savings Bank of Twin Falls ID
10.2017 - 09.2021
Buhl High School
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