Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Tapu

Las Vegas,NV

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Hardworking and patient assistant with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Overview

7
7
years of professional experience

Work History

Medical Assistant

First Person Care Clinic
Las Vegas, Nevada
03.2024 - 06.2024
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized patient charts before each day's clinic sessions began.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Reviewed source documents prior to translation to ensure clarity and understanding of the content.
  • Assisted non-English speaking clients with communication issues.
  • Analyzed complex text, comprehending nuances in order to accurately translate it into another language.

Human Resources Manager

United Trans Logistics
Las Vegas, NV
03.2023 - 01.2024
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Ensured compliance with federal, state and local employment laws.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Implemented organizational change initiatives effectively while minimizing disruption in operations.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Developed employee orientation and training programs for new hires.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Aligned HR policies with federal and local regulations.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Helped with employee transfers and referrals.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.

Dispatcher

AMA AIR HVAC & Plumbing
Las Vegas, NV
02.2020 - 01.2023
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Recorded results of service calls to create report summaries for senior management.
  • Prepared daily work and run schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Received or prepared work orders.

Conflict Management Specialist/Assistant Accountant

The Right Guys HVAC and Plumbing
Los Angeles , CA
11.2017 - 02.2020
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Analyzed data from customer surveys to identify trends in customer behavior.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Managed and resolved incidents according to service agreements.
  • Balanced competing priorities through deliberate project and time management practices.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Organized client meetings to provide project updates.

Hostess Manager

Blue Crab Restaurant
Bethany Beach, DE
05.2017 - 10.2017
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Trained new hostesses in customer service and job duties.
  • Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Monitored seating arrangements to maximize table utilization and minimize wait time.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
  • Maintained a clean and organized work environment for the hostesses at all times.
  • Collaborated with managers from other departments to coordinate large parties or events.

Education

Ph.D. - Accounting And Finance

Moldova State University
05-2017

High School Diploma -

Natalia Georghiu
05-2015

Ph.D. - Nursing

University of Nevada - Las Vegas

Skills

  • Decision-Making
  • Problem-Solving Abilities
  • Excellent Communication
  • Meeting Facilitation
  • Problem-Solving
  • Goal Setting
  • Organizational Skills
  • Interpersonal Communication
  • Task Prioritization
  • Conflict Mediation
  • Negotiation Management
  • Adaptability
  • Analytical Skills
  • Multitasking
  • Interviewing Abilities
  • Time Management Abilities
  • Active Listening
  • Adaptability and Flexibility
  • Team Building
  • Analytical Thinking
  • Information Collection
  • Effective Communication
  • Medical Terminology
  • Medical Billing
  • Patient-focused care
  • Equipment Sterilization
  • Inventory and supply management
  • Knowledge of hemodynamic pressure
  • STD counseling
  • Pulmonary function tests (PFTs)
  • Family Education
  • Patient Relations
  • Fluent in English, Russian, Romanian, Ukrainian
  • Patient-handling equipment
  • Patient Management

Timeline

Medical Assistant

First Person Care Clinic
03.2024 - 06.2024

Human Resources Manager

United Trans Logistics
03.2023 - 01.2024

Dispatcher

AMA AIR HVAC & Plumbing
02.2020 - 01.2023

Conflict Management Specialist/Assistant Accountant

The Right Guys HVAC and Plumbing
11.2017 - 02.2020

Hostess Manager

Blue Crab Restaurant
05.2017 - 10.2017

Ph.D. - Accounting And Finance

Moldova State University

High School Diploma -

Natalia Georghiu

Ph.D. - Nursing

University of Nevada - Las Vegas

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Cristina Tapu