Cristina Taylor
Elgin
Summary
Experienced dispatcher with 11 years of proven success in fast-paced call center environments. Seeking an opportunity to contribute to a new organization that recognizes the importance of dynamic decision-making, leadership, and conflict resolution skills. Dedicated and hardworking, eager to bring well-rounded expertise to a team that values these qualities.
Overview
11
11
years of professional experience
Work History
Transportation Dispatcher
School District U-46
11.2013 - 12.2024
- Maintain order among pupils during trips to ensure safety.
- Read maps and written route sheets.
- Submit reports if needed.
- Maintain knowledge of first aide procedures.
- Operated navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Worked closely with drivers to effectively resolve issues and complaints.
- Handled incoming calls and emails from drivers and management regarding issues with routes.
- Informed mechanic department about equipment breakdowns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time schedules.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma -
Elgin High School
Elgin, Illinois2002
Skills
- Technology-Based Navigation
- Local Route Knowledge
- Local Traffic Regulations
- DOT Standards
- Safety-conscious
- Impeccable safety history
- Interpersonal Communication
- Decision-Making
- Good Telephone Etiquette
- Excellent Communication
Timeline
Transportation Dispatcher
School District U-46
11.2013 - 12.2024
Diploma -
Elgin High School
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