Cristina M. Tirado Matta
Olympia,WA
Summary
Resourceful and proficient professional that can be trusted with the most confidential tasks. As a self-starter, I exceed expectations and can learn new procedures quickly and efficiently. Proven ability to prioritize tasks on a deadline and thrive under pressure. With excellent time management skills, I can organize work and perform duties in a responsible manner.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
La Quinta Inn & Suites
08.2023 - Current
- Communicated with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Housekeeper/Supervisor
La Quinta Inn & Suites
04.2021 - 09.2023
- Assigned cleaning service operations and managed client relations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Completed shift reports at the end of shift required by management.
- Managed laundry sorting, washing, drying.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Problem Solver
Amazon Fulfillment
05.2019 - 02.2021
- Troubleshoot and resolve problems that an associate encounter with inventory.
- Print ASIN labels , damage out products, add expiration dates to food and health products.
- Reduced customer defects and ensured customer satisfaction.
- Advised fellow associates on their errors and how they could improve their work performance.
- Research and make labels and barcodes on items
Education
No Degree - Business Administration/Accounting
University of Puerto Rico
Rio PiedrasHigh School Diploma -
Academia San Jose
Guaynabo, PR05.2013
Skills
- Ability to work independently and team oriented
- Effective time management and multitasking abilities
- Excellent customer service skills
- Conflict resolution
- Computer skills (Excel, Office, Word)
- Bilingual (English, Spanish)
- Data Entry
- Strong interpersonal skills and phone etiquette
- Attention to detail
Timeline
Front Desk Agent
La Quinta Inn & Suites
08.2023 - Current
Housekeeper/Supervisor
La Quinta Inn & Suites
04.2021 - 09.2023
Problem Solver
Amazon Fulfillment
05.2019 - 02.2021
No Degree - Business Administration/Accounting
University of Puerto Rico
High School Diploma -
Academia San Jose
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