Cristina Torres
Tulsa,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Due and Payable
Celink
08.2023 - Current
- Enhanced customer satisfaction by providing tailored reverse mortgage solutions to meet their unique financial needs.
- Assisted clients in understanding reverse mortgage options, enabling them to make informed decisions regarding their home equity.
- Provided ongoing support to clients post-closing, addressing concerns or questions related to their reverse mortgage loans.
- Maintained an up-to-date knowledge of industry regulations and guidelines, ensuring compliance throughout all transactions.
Customer Service Representative
Hilcrest Hospital
01.2023 - 08.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Client Service Representative
American Esoteric Laboratories
08.2018 - 01.2023
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Front Desk, Financial Coordinator/Dental Billing Specialist
Smiles 4 Life
01.2017 - 07.2018
- Explained insurance benefits, fees and procedures to patients.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
Education
Associate of Applied Science - Nursing
Tulsa Community College
Tulsa01.2026
High School Diploma -
Daniel Webster High
Tulsa, OK09.2013
Skills
- Customer Relations
- Computer Skills
- Social Perceptiveness
- Microsoft Office
- Good Telephone Etiquette
- Cultural Awareness
- Problem-Solving
- Customer Service
- Troubleshooting
- Continuous learning mindset
- Insurance Verification
Timeline
Due and Payable
Celink
08.2023 - Current
Customer Service Representative
Hilcrest Hospital
01.2023 - 08.2023
Client Service Representative
American Esoteric Laboratories
08.2018 - 01.2023
Front Desk, Financial Coordinator/Dental Billing Specialist
Smiles 4 Life
01.2017 - 07.2018
Associate of Applied Science - Nursing
Tulsa Community College
High School Diploma -
Daniel Webster High
Similar Profiles
Murali TannamalaMurali Tannamala
Senior Vice President at CelinkSenior Vice President at Celink
David MooneyDavid Mooney
Facilities Director at CelinkFacilities Director at Celink
Diata HenriesDiata Henries
Manager at CelinkManager at Celink