Cristina Torres
Lancaster,CA
Summary
- Strong ability to adapt and learn quickly
- Strong verbal and written communication skills
- Creative problem solver and active team player
- Excellent organizational and time management skills
- Handling multiple tasks at one time and the ability to work well under pressure
Overview
19
19
years of professional experience
Work History
Application Support Analyst
BlackLine
Woodland Hills, CA
03.2020 - 08.2024
- Resolved complex issues related to software applications quickly and effectively
- Resolved customer queries via phone, email, chat, or remote desktop tools.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Assisted in the development of user documentation for new applications and features.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Imported data from excel into leads, accounts and contacts using Data Loader and Validity Tools.
- Collaborated with QA Team to test stories developed by Salesforce Developers.
Sales Specialist
Victoria Secret & PINK
Palmdale, CA
10.2013 - 06.2019
- Delivered exceptional customer service across multiple areas such as sales floor support, fitting room assistance, cash wrap operations, merchandise processing including mark downs. Also managed inventory tasks and promptly addressed phone queries.
- Motivated to maintain customer satisfaction and contribute to the company's success.
- Demonstrated product knowledge and provided a polite and friendly customer experience.
Desktop Support Volunteer
Mend
San Fernando, CA
01.2013 - 01.2019
- Desktop support for MEND Staff volunteers.
- Assisted in various office operations such as phone answering, customer greeting, and inputting medical charts into computer systems.
- Provided professional medical interpreting services to facilitate effective communication between healthcare providers and non-English speaking patients
- Help with Christmas programs, including toy sorting and distribution.
Private Violin Instructor
Self Employed
Los Angeles , CA
01.2009 - 01.2019
- Provided weekly private violin lessons to students of all ages and skill levels.
- Developed individualized lesson plans to meet each student's musical goals and interests.
- Taught students how to read music, play scales, develop technique, and apply theory concepts.
- Conducted periodic assessments of each student's skills, strengths, and areas needing improvement.
- Encouraged students to practice regularly and provided feedback on their progress.
- Created a positive learning environment by using creative teaching methods.
Office Manager
ATP
Reseda, CA
01.2006 - 01.2013
- Assisted with office operations including answering phones, greeting clients, creating invoices
- Account creation, updates, and terminations
- Vendor Management (sales, service, and warranties)
- Managed daily sales
- Utilized QuickBooks for efficient and accurate bookkeeping
- Responsible for managing bank deposits, handling petty cash, and processing payroll.
Education
Bachelor of Arts - Music Education
California Sate University Northridge
Northridge, CASkills
- Desktop and Network support
- Planning and Budgets
- IT Procurement
- End user system and application support and training
- Contract/Vendor Negotiations
- Program/Project Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Application Support Analyst
BlackLine
03.2020 - 08.2024
Sales Specialist
Victoria Secret & PINK
10.2013 - 06.2019
Desktop Support Volunteer
Mend
01.2013 - 01.2019
Private Violin Instructor
Self Employed
01.2009 - 01.2019
Office Manager
ATP
01.2006 - 01.2013
Bachelor of Arts - Music Education
California Sate University Northridge
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