Cristina Valenzuela
Grand Prairie,TX
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Invoice Specialist
Builditect Roofing LLC
Dallas, TX
07.2023 - Current
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Answered customer questions to maintain high satisfaction levels.
- Processed credit card payments for outstanding invoices using online merchant services platform.
- Performed insurance verification, pre-certification and pre-authorization.
- Assisted in the development of procedures to improve the efficiency of invoice processing.
Detention Officer
Ellis County Sheriff's Office
Waxahachie, TX
08.2020 - 07.2023
- Exercised surveillance and control over 500 inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Provided support and assistance to fellow officers during emergency situations.
- Used appropriate means to discipline prisoners.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Took prisoners into custody and escorted to locations within and outside facility.
- Investigated disturbances within the facility and reported findings to supervisors.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Implemented defensive tactics and physical restraints to maintain safety and security of Detention facility.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Performed head counts, checking cells for missing inmates.
- Served meals and dispensed medications to inmates.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Fingerprinted and photographed incoming and released inmates.
- Conducted fire, safety and sanitation inspections.
- Supervised inmates during day-to-day activities.
- Maintained records of prisoners' identification and charges.
- Escorted inmates from one area of the detention center to another safely and securely.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Transported and escorted inmates to hospitals, court and other institutions.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Maintained records of incident reports and daily logs to document inmate activity.
- Issued clothing, tools and other authorized items to inmates.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Transported inmates to court, doctor appointments and work sites.
- Enforced disciplinary action when appropriate according to established guidelines.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Customer Service Cashier
Walmart
Waxahachie, TX
10.2019 - 08.2020
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Checked personal identifications during alcohol and tobacco sales.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained work area and kept cash drawer organized.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers and provided friendly customer service.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Front of House Employee
Chipotle
Ennis, TX
08.2017 - 10.2019
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Assisted with training new front of house employees on procedures and policies.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted customers and provided friendly customer service.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked food quality regularly before serving it to customers.
Education
High School Diploma -
Palmer High School
Palmer, TX05-2019
Some College (No Degree) - Psychology
Navarro College
Waxahachie, TXSkills
- Supplier Relationship Management
- Accounts Payable
- Quality Control
- Administrative Support
- Microsoft Office
- Customer Contact
- Relationship Building
- Payment Transactions
- Work Planning and Prioritization
- Customer Relations
- Presentation Skills
Affiliations
- Hiking
- Cooking
- Reading
- Traveling
Certification
- Jailers Liscense
Languages
Spanish
Professional
References
References available upon request.
Timeline
Invoice Specialist
Builditect Roofing LLC
07.2023 - Current
Detention Officer
Ellis County Sheriff's Office
08.2020 - 07.2023
Customer Service Cashier
Walmart
10.2019 - 08.2020
Front of House Employee
Chipotle
08.2017 - 10.2019
High School Diploma -
Palmer High School
Some College (No Degree) - Psychology
Navarro College
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