Cristina Van Gordon
Kansas City ,MO
Summary
My main achievement is being a mom for the last five years and ability to stay at home. Honestly this is the hardest job I’ve ever had. It helped me to learn to work in stressful situations like managing an important phone calls while attending to the needs of kids. Also I went back to college to finish my education in analytics to help me grown towards my career. I started an eBay store and have been maintain and keep up with customers.
Overview
13
13
years of professional experience
Work History
EBay Seller
Self Employed Services
Kansas City, MO
09.2023 - Current
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Grew subscriber base significantly through social media advertising campaigns focused on driving awareness of the eBay store''s unique offerings.
- Established strong relationships with suppliers to secure favorable pricing and dependable product sourcing options.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
- Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
- Enhanced overall store reputation by maintaining a high feedback score through timely communication and issue resolution.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Teller II
Bank Midwest
Kansas City, MO
05.2018 - 02.2019
- Processed financial transactions accurately.
- Managed calls efficiently.
- Maintaining people private information
- Helping people to upgrade their accounts
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Key Holder/Sales Associate
New York & Company
Kansas City, MO
08.2017 - 08.2018
- Analyzed and resolved work problems and assisted workers in solving work problems
- Trained new workers
- Conferred with other supervisors to coordinate activities of individual departments
- Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck
- Performed activities of the workers supervised, when needed
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
AVID Tutor
North Kansas City School District
North Kansas City, MO
10.2014 - 05.2018
- Administer, proctor, & score academic or diagnostic assessments
- Develop teaching & training materials, such as handouts, study materials, or quizzes
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Worked through problem solutions during student discussions.
- Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centers
- Organize tutoring environment to promote productivity and learning
- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, & prepare for academic or occupational tests
- Participate in training and development sessions to improve tutoring practices & techniques
Cashier
Kmart
Kansas City, MO
08.2012 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
Associate Of Arts - Analytics
Maple Woods Community College
Kansas City, MOHigh School Diploma -
Oak Park High School
Kansas City, MO05.2014
Skills
- Communications
- Filing
- Organizational Skills
- Public Speaking
- Teaching
- Ability to Retract steps to fix mistakes
- Typing
- Problem Solving
- Microsoft Office Outlook
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Banking
- Tutoring
- Cash Handling
- Math
- Customer Service
- Mentoring
- Conflict Management
- English
- Bookkeeping
- Merchandising
- Management
- Event Planning
- Quality Assurance
- Computer Operation
- Leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Russian
Native or Bilingual
Timeline
EBay Seller
Self Employed Services
09.2023 - Current
Teller II
Bank Midwest
05.2018 - 02.2019
Key Holder/Sales Associate
New York & Company
08.2017 - 08.2018
AVID Tutor
North Kansas City School District
10.2014 - 05.2018
Cashier
Kmart
08.2012 - 10.2014
Associate Of Arts - Analytics
Maple Woods Community College
High School Diploma -
Oak Park High School