Cristina Vargas G

Receptionist/ Dental Assistant/Social Media Marketing Intern

Brigh Dental Hoffman Estates

05.2023 - 06.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Documented patient dental health information, medical history, and vital signs for future reference.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Explained treatment procedures and instructed patients on home care guidelines.
Prepared patient x-rays and images for dentist review.
Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Managed customer inquiries and complaints via social media channels, providing prompt resolutions and excellent customer service.
Responded to comments, posts, and questions from various channels.