Cristina Vergara
Fort Worth,TX
Summary
Seasoned Office Manager and Healthcare Administrator with over a decade of experience streamlining operations in fast-paced medical and educational settings. Adept at managing HR functions, payroll, and financial reporting with precision and discretion. Demonstrated success in implementing systems like NextGen to improve clinic efficiency, enhance patient experience, and train cross-functional teams. A trusted liaison between staff, families, and providers—recognized for fostering a collaborative, service-oriented culture, grounded in integrity and care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Family Engagement Liaison -Thornton ES
Arlington Independent School District
Arlington, TX
08.2024 - Current
- Coordinated parent education programs to enhance family engagement strategies.
- Planned and executed various events to foster community involvement.
- Developed educational resources to support parents and strengthen family dynamics.
- Collaborated with stakeholders to align program goals and maximize impact.
Practice Manager
Glaucoma Consultants of Texas
Grapevine, TX
06.2023 - 05.2024
- Executed financial reporting to ensure accuracy and compliance.
- Balanced accounts to maintain precise financial records.
- Managed Nextgen Upgrade and PxP Patient Portal Implementation projects effectively.
- Implemented billing procedures in collaboration with PMRG, a third-party billing company.
- Facilitated hiring and onboarding of new staff members.
- Conducted provider credentialing to uphold quality standards.
- Oversaw practice staff to enhance operational efficiency.
Practice Administrator / Revenue Cycle Manager
Retina Center of Texas
Southlake, TX
01.2011 - 05.2023
- Managed financial and development projects for Southlake office build, ensuring timely completion.
- Executed construction of four new medical office locations, adhering to budget constraints.
- Coordinated annual continuing education courses for DFW Optometry community to enhance professional skills.
Lead Ophthalmic Technician-COA
Glaucoma Consultants Of Texas
Grapevine, TX
08.2006 - 12.2010
- Supervised technicians and front desk staff to ensure operational efficiency.
- Implemented Nextgen EMR/EPM system, transitioning from paper charts.
- Trained clinic staff on Nextgen EMR/EPM functionalities and best practices.
- Developed protocols for clinic operations to enhance workflow.
- Scheduled surgeries efficiently to optimize resource allocation.
- Conducted Pachymetry, HRT, Fundus Photos, and HVF procedures.
- Triage and monitored emergent calls and walk-in emergencies effectively.
- Collaborated with billing coordinator to establish accurate billing procedures.
Certified Ophthalmic Assistant
Texas Eye Physician
07.2003 - 07.2006
- Conducted comprehensive patient history assessments and initial work-ups.
- Assisted in preparation for minor in-office surgeries.
- Performed various ophthalmic tests to support accurate diagnoses.
- Prepared and issued prescriptions for medications, glasses, and contact lenses.
- Scheduled appointments while verifying medical insurance eligibility.
- Collected co-pays and facilitated EOB data entry processes.
- Trained new employees on office protocols and procedures.
Optometric Technician
Insight Vision
01.2000 - 06.2003
- Managed scheduling book, handled phone inquiries, and prepared daily deposits efficiently.
- Verified and processed visual insurance claims to ensure accuracy.
- Trained new employees on office protocols and procedures.
- Conducted patient history assessments and initial work-ups for timely care.
- Maintained office inventory to support operational needs.
- Sold and dispensed optical goods, enhancing patient satisfaction.
Education
Some College (No Degree) - Bachelor of Science- Pending
Tarrant County College
Hurst, TXSkills
- Microsoft Office Suite
- Staff training
- Operational efficiency
- Customer service
- Financial reporting
- Community outreach
- Problem solving
- Effective communication
- Budget management
- Revenue cycle management
- Project management
- Healthcare IT
- Office administration
- Leadership skills
- NextGen and NexTech
- Waystar expertise
- Provider credentialing
- Clinical research compliance
Certification
- JCAHPO Certified Ophthalmic Assistant, 2005
- Ophthalmic Scribe Certification, 2005
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Family Engagement Liaison -Thornton ES
Arlington Independent School District
08.2024 - Current
Practice Manager
Glaucoma Consultants of Texas
06.2023 - 05.2024
Practice Administrator / Revenue Cycle Manager
Retina Center of Texas
01.2011 - 05.2023
Lead Ophthalmic Technician-COA
Glaucoma Consultants Of Texas
08.2006 - 12.2010
Certified Ophthalmic Assistant
Texas Eye Physician
07.2003 - 07.2006
Optometric Technician
Insight Vision
01.2000 - 06.2003
Some College (No Degree) - Bachelor of Science- Pending
Tarrant County College
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