Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Walcott

Rex,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Site Administrator

Medcura Health
12.2022 - Current
  • Managing the Gastroenterology Center, Managing maintenance staff, Managing provider schedules, Scheduling patients, Assisting the director of Operations with reporting, Ordering Supplies (All 13 facilities), Assist with processing Referrals, Profit and loss performances, Collaborate with patient access and Nursing Department, Implement new strategies throughout the company, Organize meetings between staff, Telecommunications
  • Performed daily backups of critical data across sites using established protocols.
  • Developed detailed documentation for system maintenance and troubleshooting processes.
  • Maintained up-to-date inventory records of all IT assets at each site location.
  • Ensured compliance with industry standards related to security protocols.
  • Coordinated with vendors to maintain software applications across multiple sites.
  • Created automated scripts or batch files for routine administrative tasks.
  • Installed new hardware components as needed to keep sites running smoothly.
  • Implemented best practices for system administration tasks such as monitoring, patching.
  • Researched emerging technologies to improve site operations and user experience.
  • Conducted regular system audits to identify potential problems before they occur.
  • Ensured compliance with applicable laws and regulations related to IT operations.
  • Administered and retained new hire paperwork to guarantee employees followed company policies and used proper company documentation.
  • Established good working relationships with customers and maintained customer confidence through effective dialogue, open rapport and solid record of delivery on assignments.
  • Developed and implemented site policies and procedures to optimize operational efficiency.
  • Coordinated volunteer efforts during fundraising events.
  • Supervised budget development and assisted in maintaining financial compliance.
  • Managed site inventory, ordering supplies as necessary to avoid project delays.
  • Conducted regular site inspections to monitor project progress and adherence to quality standards.
  • Negotiated contracts with service providers and suppliers to secure favorable terms.
  • Liaised between project management and construction teams to facilitate effective communication.
  • Coordinated with external contractors and vendors, ensuring timely delivery of services and materials.
  • Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
  • Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
  • Provided informative reports to management as requested.
  • Managed event staff scheduling and coordination to ensure continuous coverage.
  • Communicated with local business owners and community members to facilitate use of resources.
  • Gained proficiency in use of system to document all onsite issues.
  • Coordinated phases of construction projects from inception to completion.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Completed investigations into complaints, incidents and accidents at work sites.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.
  • Delegated work to staff, setting priorities and goals.

Patient Access

medcura health
02.2021 - 12.2022
  • Patient Registration, Appointment Scheduling, Collecting patient payments, Call Center, Appointment ticklers, Insurance verification, Scheduling all follow up appointments
  • Initiated pre-registration processes including obtaining authorizations from payors as needed.
  • Processed referrals for specialist care services according to established protocols.
  • Provided support to clinical staff by locating medical records quickly when needed.
  • Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
  • Performed data entry of patient demographic information into the hospital system.
  • Organized electronic files for easy access by other staff members when needed.
  • Inputted accurate diagnosis codes based on physician documentation in EHR system.
  • Monitored changes in regulations related to Patient Access Services and adjusted processes accordingly.
  • Scanned documents into electronic health record system for permanent storage.
  • Maintained up-to-date records of all patient encounters in the medical record system.
  • Reviewed incoming orders for completeness and accuracy before entering them into the computer system.
  • Greeted patients upon arrival and provided necessary paperwork for registration process.
  • Explained hospital policies and procedures to new patients prior to registration.
  • Answered incoming calls from patients and scheduled follow-up visits as needed.
  • Verified patient insurance information and processed payments.
  • Coordinated with physicians' offices on upcoming admissions, discharges, transfers as required.
  • Facilitated communication between physicians' offices, radiology departments, laboratory departments. related to patient care needs.
  • Responded promptly to requests from internal and external customers regarding patient account status updates.
  • Provided customer service to patients regarding any inquiries or issues they had.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Optometric Technician

Georgia Eye Ctr
Atlanta, Georgia
01.2016 - 01.2018
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function, Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments, Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction, Identified issues during preliminary exam and addressed concerns with physician, Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately, Assisted the Dr
  • With Visual Fields, Auto refraction, and NCT Front Desk Supervisor Contact Lens Ordering and Restocked Supplies
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
  • Ensured that all medical equipment was functioning properly before use.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Assisted in minor surgical procedures such as corneal foreign body removal.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Checked patient records for accuracy and updated them when necessary.
  • Prepared invoices for services rendered and collected payments from patients.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Administered and interpreted tests for glaucoma screening and retinal health.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.

Optometric Technician

Peachtree Eye Associates
Atlanta, Georgia
06.2012 - 06.2017
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction, Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs, Identified issues during preliminary exam and addressed concerns with physician, Sold glasses and contacts recommended by Dr.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Ensured that all medical equipment was functioning properly before use.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Prepared invoices for services rendered and collected payments from patients.
  • Checked patient records for accuracy and updated them when necessary.
  • Conducted vision screenings using automated refraction technology.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Provided visual field testing to evaluate peripheral vision and detect abnormalities.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Implemented infection control procedures for all optometric instruments and patient contact areas.
  • Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.

Event Security Supervisor

CSC Security
  • Scheduled security staff shifts before, during, and after each event taking place at the venue.
  • Reviewed post-event reports from security personnel for accuracy and completeness.
  • Assisted in developing strategies to reduce risk factors associated with an event's premises, equipment, materials, personnel, and operations.
  • Oversaw access control points throughout the venue including entrances and exits and restricted areas.
  • Supervised the security staff to ensure all safety protocols were followed during events.
  • Coordinated with local law enforcement agencies for additional support during large events.
  • Prepared detailed incident reports following any major breach of security protocol.
  • Investigated any reported incidents such as theft or vandalism at the event site.
  • Assessed threats posed by intoxicated individuals or persons exhibiting disruptive behavior.
  • Ensured that all guests, employees, vendors, and visitors adhered to established safety regulations.
  • Maintained a safe environment by monitoring suspicious activities and responding to emergency situations appropriately.
  • Promoted safety awareness among patrons through proactive communication initiatives.
  • Provided support in managing crowd control issues while ensuring the comfort of patrons.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Conducted pre-event inspections to identify potential risks or hazards.
  • Enforced strict compliance with fire codes as well as other applicable laws and regulations.
  • Trained new hires on safety procedures and policies related to their job duties.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
  • Monitored event activities to track schedule and prepare for crowd movements.
  • Developed and implemented training procedures for newly hired personnel.

Education

University of Pheonix
08.2024

Skills

  • Event Logistics
  • Mentorship and training
  • Customer Support
  • Community Management
  • Maintenance Scheduling
  • Brand consistency
  • Web Analytics
  • Staff Supervision
  • Volunteer acquisition
  • Compliance Monitoring
  • Logistics Coordination
  • Vendor Relations
  • Inventory Control
  • Financial performance
  • Report Preparation
  • Program Oversight
  • Volunteer Recruitment
  • Technical knowledge
  • Workflow Planning
  • Staff Training
  • Staff Scheduling
  • Community Outreach
  • Risk Assessment
  • Scheduling Coordination
  • Compliance Management
  • Training and mentoring
  • Safety enforcement
  • Volunteer Scheduling

Languages

English
Full Professional

Timeline

Site Administrator

Medcura Health
12.2022 - Current

Patient Access

medcura health
02.2021 - 12.2022

Optometric Technician

Georgia Eye Ctr
01.2016 - 01.2018

Optometric Technician

Peachtree Eye Associates
06.2012 - 06.2017

Event Security Supervisor

CSC Security

University of Pheonix

Similar Profiles

CREATE PROFILE
Cristina Walcott