Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Zaccheo

Cliffside Park,NJ

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
East Rutherford, NJ
01.2023 - Current
  • Resolved customer complaints and reported issues to senior management.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Collaborated with management to set performance goals and evaluate progress.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Investigated accidents or incidents occurring during shift hours.
  • Upheld company standards and compliance requirements for operations.

Bartender/Server

Longhorn Steakhouse
Parsippany, NJ
09.2021 - Current
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Poured wine, beer and cocktails for patrons.
  • Developed good working relationships with fellow employees through effective communication.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted customers and provided excellent customer service.
  • Balanced daily registers and generated sales reports for management.

Patient Care Technician

Holy Name Hospital
Teaneck, NJ
01.2024 - 02.2025
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Restocked unit frequently with necessary medical supplies.

Executive Assistant

Mesa 1 Management Consultants
Cliffside Park, NJ
06.2020 - 01.2025
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Facilitated communication between senior management and staff.

Kiosk Manager

Boucher Brothers Management
South Beach, FL
01.2017 - 01.2022
  • Implemented successful business strategies to increase revenue and target new markets.
  • Evaluated existing operations and implemented process improvements as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Responded to customer service issues and worked with parties to effectively communicate and resolve.

Education

Associate of Science - Biology

Bergen Community College
Paramus, NJ
06-2024

Skills

  • Laboratory techniques
  • Data analysis
  • Patient care
  • Regulatory compliance
  • Customer service
  • Inventory management
  • Food service
  • Hospitality and accommodation
  • Bar equipment use
  • Creative mixology
  • Bar service preparation
  • Highly reliable
  • Recipe and menu memorization
  • Cocktail list development
  • Complex Problem-solving

Timeline

Patient Care Technician

Holy Name Hospital
01.2024 - 02.2025

Shift Supervisor

Starbucks
01.2023 - Current

Bartender/Server

Longhorn Steakhouse
09.2021 - Current

Executive Assistant

Mesa 1 Management Consultants
06.2020 - 01.2025

Kiosk Manager

Boucher Brothers Management
01.2017 - 01.2022

Associate of Science - Biology

Bergen Community College

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Cristina Zaccheo