Cristina R. Bufano
Midland Park,NJ
Summary
Talented professional with expert sales and visual talents. Composed persona known for having excellent interpersonal skills. Insightful supervisor with 19 years of customer service experience.
Overview
17
17
years of professional experience
Work History
Field Representative
Movado Group
Paramus, NJ
10.2021 - Current
- Traveled up to 25 miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed paperwork in full, on time and with high accuracy.
Store Manager
Buffalo Exchange
Astoria, NY
04.2019 - 07.2020
- Supported company goals, objectives, and philosophy by creating a mutually beneficial environment for customers and employees alike
- Responsible for hiring and training new employees
- Proactively offered ideas, feedback and suggestions, and evaluations of staff for further development
- Team of 15 buyers/cashiers and two associate managers
- Developed employees to select and properly price clothing and accessories for both men and women's fashion using company developed standard training exercises
- Responsible for maintaining 34% intake of store inventory by customer acquisition, purchasing current fashion trends, constant inventory evaluations, and merchandising opportunities
- All operational duties and reporting on scheduling, payroll, supplies, event planning and coordination, maintenance of physical plant, and fraud prevention.
- Coached team on navigating new Covid-19 re-opening roll-out, including health routines, safety protocol, and entirely new software system that helped us to pivot business.
Buyer Specialist
Buffalo Exchange, Ltd
Astoria, NY
08.2015 - 07.2020
- Hand selected and priced used clothing to maintain diverse inventory of men and women fashion, clothing, accessories and shoes.
- Maintained extensive knowledge and presented on current fashion brands, trends, and original retail price points to peers and apprentices.
- Deployed and mentored on merchandising strategies.
- Used company standard hands-on training program for newly hired employees to acclimate each person to company policies and procedures, individual job duties, and unique software program used both at buying desk and register.
- Improved customer experiences by training newly hired employees on strategies for engagement and satisfaction.
- Maintained all visual displays, and seasonal decor including main entrance window.
- All register duties and transaction types
Department Supervisor/ Key-holder
Fox’s Designer Off-Price
Ridgewood, Mineola, NJ, NY
01.2008 - 01.2015
- Managerial duties including all opening and closing procedures, goal setting, and customer service
- Maintain consistent clientele-based sales
- Responsible for merchandising for constantly revolving inventory using both company standards and creative insight
- Oversee team of 15 associates
- Proficient in company database
- Able to take on responsibility of other sales departments and positions when necessary
- Handle high volume cash sales and credit transactions
- Extensive product knowledge in store inventory
- Created seasonal displays for windows in 3 locations
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to strengthen areas of concern.
Visual Manager/Buyer
Sweet Feet Ltd
Ridgewood, NJ
01.2007 - 01.2008
- In charge of all store operations from opening to closing
- Responsible for scheduling and payroll
- Selected, maintained, merchandised and turned over store inventory
- Worked directly with vendors to order and replenish items
- Clientele-based sales
- Seasonal window and store displays
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Visual Sales
Free People
Paramus, NJ
01.2005 - 01.2007
- Perform all functions of financial transactions to include: register, cash, credit card, returns, and exchanges -Customer service to include: phone/send sales -Independently manage strict floor display directives
- Coordinate and execute overnight display assignments -Responsible to train and orient new employees -Enhanced customer service by creating procedures for personalized shopping
- Received honorable recognition in 2006 -Personal shopper
Education
No Degree - Fine Arts/ Art Education
Montclair State University
New JerseySkills
- Computer skills in Word and some Excel
- Shrinkage Prevention
- Delegation and Supervision
- Shift Scheduling
- Handling Complaints and Inquiries
- Customer Service
- Performance Monitoring and Evaluation
- Multitasking and Organization
- New Display Creation
- Store Merchandising
- Visual Displays
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Field Representative
Movado Group
10.2021 - Current
Store Manager
Buffalo Exchange
04.2019 - 07.2020
Buyer Specialist
Buffalo Exchange, Ltd
08.2015 - 07.2020
Department Supervisor/ Key-holder
Fox’s Designer Off-Price
01.2008 - 01.2015
Visual Manager/Buyer
Sweet Feet Ltd
01.2007 - 01.2008
Visual Sales
Free People
01.2005 - 01.2007
No Degree - Fine Arts/ Art Education
Montclair State University
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