Cristina Zuniga
Pendergrass,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sports And Imports Automotive
Buford , GA
2023.03 - 2023.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Verified customer signatures and identification documents.
- Followed state laws regarding proper completion of notarial acts.
Administrative Assistant
Eye 1st Vision
Dunwoody , GA
2022.05 - 2023.01
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Collect patient and client documents and information upon referral.
- Offered technical support and troubleshot issues to enhance office productivity.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Front Office Coordinator/Optometric Technician
My Eye Dr
Atlanta , GA
2020.12 - 2022.04
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and maintained departmental records in company database.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Prepared and administered medications to patients as prescribed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
Receptionist /Optometric Technician
National Vision Center
Duluth , GA
2017.04 - 2020.11
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Prepared and administered medications to patients as prescribed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Cleaned and sterilized instruments, equipment and surfaces.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
Education
High School Diploma -
Norcross High School
Norcross, GA2015-05
Skills
- Office administration
- Filing and data archiving
- Bookkeeping
- Relationship building
- Spanish fluency
- Records destruction
- Employee training and development
- Security awareness
- Documentation and reporting
- Customer and client relations
- Mail handling
- Multi-line Telephone Systems
- Scheduling
- Organization skills
- Verbal and written communication
- Technical Support
- Sorting and labeling
- Time management
- Administrative support
- Patient education
- Medical history review
- Professional bedside manner
- Patient services
- Excellent Communication
- Good Telephone Etiquette
Certification
- Notary
Timeline
Customer Service Representative
Sports And Imports Automotive
2023.03 - 2023.11
Administrative Assistant
Eye 1st Vision
2022.05 - 2023.01
Front Office Coordinator/Optometric Technician
My Eye Dr
2020.12 - 2022.04
Receptionist /Optometric Technician
National Vision Center
2017.04 - 2020.11
High School Diploma -
Norcross High School
- Notary
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