Cristina (Kat) Miller
Willamina
Summary
Observant Surveillance Agent and Sales Manager looking to build upon skills and tackle responsibilities larger than themselves. Comprehensive experience operating computer and radio equipment, CCTV, report documentation, and threat detection as well as having a guest experience focus with skills in sales forecasts, marketing development, and organizational approaches.
Overview
10
10
years of professional experience
Work History
Cage Cashier
Spirit Mountain Casino
10.2023 - Current
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
Retail Sales Manager
Ulta Beauty
09.2022 - 07.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created employee schedules to align coverage with forecasted demands.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, hired and trained 20+ associates to develop into productive team members with excellent product knowledge.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Surveillance Agent II
Spirit Mountain Casino
02.2019 - 09.2022
- Monitored security cameras for improper actions by patrons and dealers.
- Observed casino operations for irregular activities such as Policy and Procedure concerns.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Maintained high awareness towards safety, damage and loss prevention.
- Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
- Ensure the proper protection of Casino guests as well as employees.
- Detect infringements, investigate disturbances, complaints, thefts, vandalism, accidents, and medicals.
- Monitor and report on the consumption and service of alcoholic beverages and ensure they are within compliance of the company's Policies and Procedures.
- Notify appropriate supervisory personnel regarding technical issues, suspicious behavior, security/safety risks, improprieties, violations, and/or illegal activity.
- Memorize, comprehend, and comply with all company departmental Policies and Procedures, MICS, Gaming Regulations, and Requirements.
- Maintain knowledge of all surveillance equipment, technology, hardware, and software applications. This includes all department associates, their Policies and Procedures, and cameras.
Makeup Artist
Ulta Beauty
07.2018 - 02.2019
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Front Desk Ambassador
Graton Resort & Casino
01.2017 - 02.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Gourmet Hostess
630 Park Steakhouse
04.2015 - 10.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Beverage Server
River Rock Casino
07.2014 - 02.2015
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared hot coffee and tea according to customer requests.
- Restocked, organized, and ordered products for the beverage cart to maintain optimum inventory.
- Managed closing duties by restocking items on the cart and reconciling the cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
Education
High School Diploma -
Kelseyville High School
Kelseyville, CA06.2014
Skills
- Critical Thinking
- Sales Expertise
- Crime Prevention Methods
- Criminal Investigations
- Security Standards Expertise
- Security Threat Response
- Detailed Documentation
- Staff Oversight
Accomplishments
- Was the first and only Surveillance Agent to receive a 100% scoring on a camera assessment.
- Completed over 50 law enforcement initiated investigations while as a Surveillance Agent.
- Took part in an Armed Shooter simulation as a Surveillance Agent that resulted in the "shooter" being located in under 3 minutes. This being the fastest simulation to be completed with also zero casualties.
Timeline
Cage Cashier
Spirit Mountain Casino
10.2023 - Current
Retail Sales Manager
Ulta Beauty
09.2022 - 07.2023
Surveillance Agent II
Spirit Mountain Casino
02.2019 - 09.2022
Makeup Artist
Ulta Beauty
07.2018 - 02.2019
Front Desk Ambassador
Graton Resort & Casino
01.2017 - 02.2018
Gourmet Hostess
630 Park Steakhouse
04.2015 - 10.2017
Beverage Server
River Rock Casino
07.2014 - 02.2015
High School Diploma -
Kelseyville High School
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