Hi, I’m
Cristina Rangel-Pacheco
Assistant General Manager
Atlanta,GA
Opportunities Don't happen.You create them.
Chris Grosser
Summary
High-energy retail management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
24
years of professional experience
Work History
Giorgio Armani Corp-Armani Exchange
Assistant General Manager
2018.05 - Current (6 years & 4 months)
Job overview
- Mentored and motivated management team to achieve challenging business goals for only Atlanta flagship, growing business from $4M to $8M in last 2 years, and remaining top 3 nationwide.
- Cultivated performance-based culture focused on individual accountability, goal attainment and team achievement for both management and commission-based roles via on-going product knowledge and elevated selling workshops, leading to three Client Advisors trending sales in the top 10 of entire company.
- Built customer loyalty by elevating in-store experience and developing relationships catered to customer needs and budget, while also celebrating top clients with shopping events and company gifts as a thank you for their loyalty.
- Utilizing CRM Program to build new and local relationships to gauge shopping trends and loyalty to then follow up with exclusive shopping invitations or first looks into newest collection launches.
Victoria’s Secret division of Limited Brands, Inc
Assistant Store Manager
2014.05 - 2018.05 (4 years)
Job overview
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies including customer capture, increased bra sales category and aggressive credit sign-ups.
- Established and optimized schedules to keep coverage and service in line with forecasted demands and launches.
- Responsible for training and developing many associates ready to take on lead roles in-store and for future management roles in other locations.
Bath & Body Works division of Limited Brands, Inc
Store Manager
2007.12 - 2014.05 (6 years & 5 months)
Job overview
- Piloted influential home fragrance test, out of three stores chosen, whose success pioneered White Barn concept in 1600+ stores, doubling home business in less than 3 months, and had one of most lucrative holiday seasons/Black Friday weekends in store’s history.
- Maximized sales and minimized shrinkage through revamped excellent customer service techniques and adherence to standard practices.
- Coached sales associates on product knowledge, sales incentives and selling techniques via in-house workshops, significantly increasing customer satisfaction ratings and customer retention.
SHU SHU
Showroom Sales Executive-Wholesale
1999.09 - 2007.03 (7 years & 6 months)
Job overview
- Initially starting as Showroom Assistant for multi-million dollar contemporary women's wear manufacturer to Junior Sales Executive in less than two years.
- Increased sales accounts by 10% with women's wear buyers for many department stores, big box and boutiques.
- Developed new relationships and future revenue from local and national fashion market shows, including MAGIC.
Education
Fashion Institute of Technology , New York, NY
Bachelor’s Degree from Fashion Merchandising Management
Skills
- KPI Results Driven Leadership
- Thought-Based Innovative Leadership
- Personnel Analyzation/Scheduling
- Management Workshop Training
- Loss Prevention Strategies
- Versatile Team Leadership Expertise
- Reactionary Strategic Planning Skill
- Business Operations Knowledge
- Customer Retention/CRM
- Performance Monitoring and Evaluation
- Cash Register Operations
- Sales Techniques
- Google Drive
- Employee Discipline
- Corrective Actions
- Brand Standards Audits
- Sales Coaching
- Training and Development
- POS Inventory System Operation
- Oversee Administrative Functions
- Process Development and Streamlining
- Hiring and Onboarding
- Payroll Administration and Timekeeping
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager
Giorgio Armani Corp-Armani Exchange
2018.05 - Current (6 years & 4 months)
Assistant Store Manager
Victoria’s Secret division of Limited Brands, Inc
2014.05 - 2018.05 (4 years)
Store Manager
Bath & Body Works division of Limited Brands, Inc
2007.12 - 2014.05 (6 years & 5 months)
Showroom Sales Executive-Wholesale
SHU SHU
1999.09 - 2007.03 (7 years & 6 months)
Fashion Institute of Technology
Bachelor’s Degree from Fashion Merchandising Management
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