Cristine Gamboa-Yumang
Chula Vista,CA
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Control Specialist (Medical Records)
Sharecare Health Data Services
12.2019 - Current
- Quality Control of medical records being sent to various requestors
- Determine whether we have the legal right to release records based on HIPAA rules and regulations
- Check electronic records for HIPAA compliance, compliance with request and authorization limits
- Identify and remove misfiled pages from printed and electronic records
- Communicate questions and issues to the attention of the supervisor and/or Lead
- Adhere to state and federal laws for release of information (ROI)
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Accessioner/Data
LabCorp
08.2018 - 07.2019
- Prepare laboratory specimens for designated departments/locations prior to laboratory analysis and testing
- Unpacks specimens from branches or ports and routes specimens by type to various staging areas
- Prepares all specimens received for testing in designated laboratory departments or locations such as staging of specimens, centrifuge, separate serum, and blood smears
- Aliquots sample for departments
- Prepares excess specimen samples for storage
- resolves and document problem specimens.
Laboratory Specimen Processor/Laboratory Assistant
Millennium Health
09.2013 - 12.2017
- Responsible for accurate data entry for ordered test, medications and patient information
- Responsible for the pre-analytical process in the laboratory which includes specimen receiving, sorting, specimen bag opening, lab support, test data entry, aliquoting, centrifugation, batching and racking
- Prepares all specimen received for testing in laboratory sequestering blocks and responsible for effective heavy data entry of medications, patient information on requisition forms and additional paperwork received by practices.
- Processed patient specimens according to priority and documented results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Shift Supervisor/Teller Operations Specialist
Armed Forces Bank of California
04.2011 - 07.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
Data Entry Processor
Mitchell International, Inc
04.2008 - 12.2008
- Responsibilities consisted of performing data entry in an accurate and timely production and attention to detail in processing of documents
- Adjust data formats and edit existing information and proofread work for accuracy
- Work with computer to manually enter data and use scanners to capture necessary information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Obtained scanned records and uploaded into database.
General Office Clerk
Navy Exchange Command Services
03.2007 - 04.2008
- Responsible for receiving trouble calls, typing, word processing, collecting, sorting, filing and matching information from sensitive documents
- Trained in the cash room as operations specialist maintaining accuracy at all times and answering questions from customers over the phone and in person.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Customer Service Representative
NAVY EXCHANGE
09.2003 - 02.2005
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responsible for acting as a liaison between customers and companies
- Receiving payments handled sales, complaints, orders, errors, account questions, billing, refunds, exchanges, lay-away and as well as cancellations
- Provide customers and the public with information on the establishment's products, services, hours, rates, regulations and policies
- Search and retrieve documents, enter data, use a copy machine.
Education
United Education Institute
Chula Vista, CA07.2008
Diploma -
Nile C. Kinnick High School
Yokosuka Naval Base, Japan2003
Skills
- Customer Service and Communication skills
- Telephone Skills/call transfers
- Filing/Editing/data entry 50 wpm/10 key
- Front Desk Reception
- Knowledge of HIPAA rules and regulations
- Microsoft Office
- Office Equipment Operations
- Management and Multitasking
- Time management skills
- Ability to work in a fast paced, production oriented environment
- Cash Handling
- General Accounting
- Agile Methodology
Additional Information
- Authorized to work in the US for any employer
Certification
Medical Billing and Insurance Coding Certificate
Laboratory Assistant Certificate State of Nevada (2016-2018)
Timeline
Quality Control Specialist (Medical Records)
Sharecare Health Data Services
12.2019 - Current
Accessioner/Data
LabCorp
08.2018 - 07.2019
Laboratory Specimen Processor/Laboratory Assistant
Millennium Health
09.2013 - 12.2017
Shift Supervisor/Teller Operations Specialist
Armed Forces Bank of California
04.2011 - 07.2013
Data Entry Processor
Mitchell International, Inc
04.2008 - 12.2008
General Office Clerk
Navy Exchange Command Services
03.2007 - 04.2008
Customer Service Representative
NAVY EXCHANGE
09.2003 - 02.2005
United Education Institute
Diploma -
Nile C. Kinnick High School
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