Cristine Gerwitz
Prescott Valley,AZ
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs onsite and remote. Authoritative and clear communicator with an enthusiastic style and insightful approach. Skilled using multimedia strategies to maximize success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
National Trainer and Instructional Designer
U.S. Bank
01.2022 - Current
- Developed multiple internal project management systems and communications to facilitate successful operations.
- Enhanced training effectiveness by incorporating interactive learning strategies and multimedia presentations over 17 departments.
- Evaluated participant progress of over 400 employees through assessments, providing constructive feedback to improve performance.
- Customized training materials to meet specific needs of diverse audiences, ensuring relevancy and comprehension.
- Crafted company communications plans to reinforce branding and imaging strategies.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Cultivated positive relationships with customers and industry professionals to increase brand credibility.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Maintained corporate website using content management systems and associated plugins.
- Designed company outreach and fundraising campaigns to engage with customers and other businesses.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Supported public relations managers with writing, researching and preparation of materials
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environments.
Auto Loan Underwriter
Carvana
01.2019 - 01.2022
- Administer and conduct financial screening of over 20 applications daily; analysis of credit, income, compliance, title documents, appraisals, debt ratio, loan-to-value ratios, and credit scores property valuations and various other factors to make accurate and decisions
- Document and record processes, resolve financial issues to ensure delivery of efficient services in compliance with customer requirements and company regulations
- Direct and guide customers and high volume of cases per day with 85% approval rate to deliver exceptional services
- Answer and take at least 30 inbound calls daily to asters customers underwriting questions to ensure maximum customer satisfaction and retention.
Warrants Records Clerk
Yavapai County Sheriff's Office
01.2018 - 01.2019
- Prepared and maintained all documentation, including protection orders, inmate forms and extradition within tight deadlines to meet job requirements.
- Oversaw and performed basic administrative duties, including answering calls, taking messages, executing data entry, and locating files upon request to streamline operations and increase productivity
- Answered multitude calls per hour to resolve customer queries and understand to deliver customer needs and requirements with focus on company regulations.
- Steered and handled 6 to 10 intrastate extraditions daily.
- Checked and issued over 40 warranty daily.
Service Manager
Tim's Auto Group
09.2011 - 11.2015
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed teams of 20+ technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs by 25% and increase efficiency.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Resolved customer complaints in professional and timely manner.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager on Duty
Sonic
08.2009 - 01.2012
- Reduced employee turnover by fostering positive work environments and offering professional development opportunities.
- Increased sales revenue upwards of 30% by identifying growth opportunities and implementing effective marketing strategies.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Education
Associate of Science - Medical Billing
Carrington College California - Sacramento
Sacramento, CA02.2022
High School Diploma -
Prescott High School
Prescott, AZ01.2011
Skills
- Needs Assessment
- Curriculum Development
- Advertising and marketing
- Campaign Development
- Public Speaking
- Visual Aids Mastery
- Crisis Communications
- Multimedia Utilization
- Relationship Management
- Media Relations
Websites
Certification
- Certified Notary Public, Institute
Timeline
National Trainer and Instructional Designer
U.S. Bank
01.2022 - Current
Auto Loan Underwriter
Carvana
01.2019 - 01.2022
Warrants Records Clerk
Yavapai County Sheriff's Office
01.2018 - 01.2019
Service Manager
Tim's Auto Group
09.2011 - 11.2015
Manager on Duty
Sonic
08.2009 - 01.2012
Associate of Science - Medical Billing
Carrington College California - Sacramento
High School Diploma -
Prescott High School
- Certified Notary Public, Institute
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