Cristine Hirons
Liverpool
Summary
Dynamic leader with proven expertise in staff management and customer satisfaction honed at Avicolli Restaurant. Excelled in inventory control, enhancing profit margins through strategic vendor negotiations, and fostering a culture of excellence in service. Achieved significant improvements in operational efficiency and customer loyalty by implementing effective marketing strategies and rigorous health code compliance.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
Avicolli Restaurant
09.2001 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Completed payroll processing weekly for 70 day employees.
- Handled all workers comp, and a disability audits annually.
- Responsible for renewing all health and food permits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
Education
LPN - Nursing
St Joseph’s School of Nursing
Syracuse, NYCNA - Certified Nurses Aid
St Joseph’s School of Nursing
Syracuse, NY11.2000
Skills
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Staff scheduling
- Customer loyalty
- Schedule coordination
- Conflict resolution techniques
- Vendor negotiations
- Health code compliance
- Marketing strategies
Timeline
Restaurant Manager
Avicolli Restaurant
09.2001 - Current
LPN - Nursing
St Joseph’s School of Nursing
CNA - Certified Nurses Aid
St Joseph’s School of Nursing
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