Cristine Pacheco
Administrative and Graphic Design
Whittier,California
Summary
Seeking for a Remote job. I'm detail-oriented, organized and meticulous. Can work at fast pace to meet tight deadlines. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.
Overview
21
21
years of professional experience
Work History
IHSS Caregiver
In Home Supportive Services
11.2019 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
Graphic Designer and Digital Marketer (Freelancer)
Capaz Graphics
10.2009 - 05.2020
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Designed creative digital displays used in online advertising for local businesses.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Developed graphics and visual content for social media campaigns.
- Created artwork for product packaging and promotional materials.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
Administrative Office Clerk
Department Of Public Social Services
02.2014 - 08.2015
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Account Executive
Riviera Finance
02.2006 - 04.2012
- Account Management. Review incoming schedules, invoices and supporting documents to ensure receivables purchased are appropriate according to policy.
- Collections and Aging Review.
- Factoring of Sales invoices and accounting transactions.
- Validate accuracy and completeness of AP Aging invoices.
- Schedule and select invoices daily for payment and check printing.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Collaborated with internal teams to develop account strategy.
Claims Translator
Infinity Insurance
03.2005 - 02.2006
- Translated documents for research departments, supporting data collection and reporting.
- Offered translation support for depositions and claims-related processes concerning Spanish speakers.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
After School Program Director
East Los Angeles Community Youth Center
05.2004 - 01.2005
- Communicated with parents to encourage active parental participation in education.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Developed and coordinated after-school programs and activities.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Managed budgets and resources for educational programs.
- Monitored student progress and implemented intervention strategies to support student success.
Pricing Analyst
Isuzu Motors
03.2002 - 10.2003
- Identified key areas that could be enhanced and implemented successful process improvements.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Education
Associate of Arts - Graphic Design
East Los Angeles College
Monterey Park, CABBA - Business Administration And Management
Universidad Autónoma De Baja California
Ensenada, Baja California, MexicoHigh School Diploma -
Colegio De Bachilleres De Baja California
Ensenada, Baja California, MexicoSkills
- Computer proficiency
- Communication skills
- Problem-solving abilities
- People skills
- Microsoft office
- Customer care
- Time Management
- Resourcefulness
- Organizational Skills
- Graphic Design
- Creative
- Bilingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
IHSS Caregiver
In Home Supportive Services
11.2019 - 11.2022
Administrative Office Clerk
Department Of Public Social Services
02.2014 - 08.2015
Graphic Designer and Digital Marketer (Freelancer)
Capaz Graphics
10.2009 - 05.2020
Assistant Account Executive
Riviera Finance
02.2006 - 04.2012
Claims Translator
Infinity Insurance
03.2005 - 02.2006
After School Program Director
East Los Angeles Community Youth Center
05.2004 - 01.2005
Pricing Analyst
Isuzu Motors
03.2002 - 10.2003
Associate of Arts - Graphic Design
East Los Angeles College
BBA - Business Administration And Management
Universidad Autónoma De Baja California
High School Diploma -
Colegio De Bachilleres De Baja California
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